First Citizens Bank
Customer Service Representative I (Remote AZ)
First Citizens Bank, Phoenix, Arizona, United States
Employer Industry: Financial Services
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely with potential adjustments based on business needs
Competitive benefits program designed to meet the needs of associates
Inclusive environment that values integrity and customer service
Bilingual skills (Spanish) are a plus, enhancing your candidacy
What to Expect (Job Responsibilities)
Serve as the initial point of contact for banking inquiries and concerns
Provide support for existing and prospective clients via inbound calls and live chat
Resolve concerns related to retail, commercial, and online banking, including fraud and policy questions
Identify cross-sell opportunities and make appropriate referrals
Deliver accurate and confidential client service through various banking channels
What is Required (Qualifications)
High school diploma or GED with at least 1 year of call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software
Ability to work in multiple software applications simultaneously
Strong keyboard skills and the ability to multi-task in a fast-paced environment
How to Stand Out (Preferred Qualifications)
Previous call center experience
Bachelor’s degree
Experience in the Financial Services industry
Bilingual (Spanish) skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely with potential adjustments based on business needs
Competitive benefits program designed to meet the needs of associates
Inclusive environment that values integrity and customer service
Bilingual skills (Spanish) are a plus, enhancing your candidacy
What to Expect (Job Responsibilities)
Serve as the initial point of contact for banking inquiries and concerns
Provide support for existing and prospective clients via inbound calls and live chat
Resolve concerns related to retail, commercial, and online banking, including fraud and policy questions
Identify cross-sell opportunities and make appropriate referrals
Deliver accurate and confidential client service through various banking channels
What is Required (Qualifications)
High school diploma or GED with at least 1 year of call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software
Ability to work in multiple software applications simultaneously
Strong keyboard skills and the ability to multi-task in a fast-paced environment
How to Stand Out (Preferred Qualifications)
Previous call center experience
Bachelor’s degree
Experience in the Financial Services industry
Bilingual (Spanish) skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr