Teleperformance
Bi-lingual Healthcare Customer Service Rep - Remote
Teleperformance, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity
Competitive wages and full benefits, including medical, dental, vision, and 401k
Paid training and paid time off
Opportunity for career advancement, as exemplified by the Chief Client Officer's journey from agent to executive
Work in a collaborative and engaging environment with diverse interactions
Flexibility of working from home, allowing for a balanced work-life integration
Employee wellness and engagement programs to support personal and professional growth
Job Responsibilities
Field customer inquiries in both Spanish and English, providing innovative responses to questions, issues, and concerns
Connect with customers via phone, email, chat, and social media to resolve inquiries
Calmly de-escalate issues and escalate interactions when necessary
Track call-related information for auditing and reporting purposes
Meet sales objectives as defined by the employer
Qualifications
What is Required (Qualifications):
Bilingual in Spanish and English
Minimum of 6 months of customer service experience
At least 18 years of age
High School Diploma or GED
Ability to type a minimum of 25 words per minute
Preferred Qualifications
6 months of call center experience
6 months of sales experience
Comfort with desktop computer systems and Windows operating systems
Ability to work independently and remain composed under pressure
Superior negotiating skills
#DigitalBusinessServices #CustomerService #WorkFromHome #CareerAdvancement #BilingualOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Competitive wages and full benefits, including medical, dental, vision, and 401k
Paid training and paid time off
Opportunity for career advancement, as exemplified by the Chief Client Officer's journey from agent to executive
Work in a collaborative and engaging environment with diverse interactions
Flexibility of working from home, allowing for a balanced work-life integration
Employee wellness and engagement programs to support personal and professional growth
Job Responsibilities
Field customer inquiries in both Spanish and English, providing innovative responses to questions, issues, and concerns
Connect with customers via phone, email, chat, and social media to resolve inquiries
Calmly de-escalate issues and escalate interactions when necessary
Track call-related information for auditing and reporting purposes
Meet sales objectives as defined by the employer
Qualifications
What is Required (Qualifications):
Bilingual in Spanish and English
Minimum of 6 months of customer service experience
At least 18 years of age
High School Diploma or GED
Ability to type a minimum of 25 words per minute
Preferred Qualifications
6 months of call center experience
6 months of sales experience
Comfort with desktop computer systems and Windows operating systems
Ability to work independently and remain composed under pressure
Superior negotiating skills
#DigitalBusinessServices #CustomerService #WorkFromHome #CareerAdvancement #BilingualOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr