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AAA - CSAA Insurance Group

Subrogation Specialist - Medical Payments (Remote)

AAA - CSAA Insurance Group, Albuquerque, New Mexico, United States

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Employer Industry: Insurance

Why consider this job opportunity

Opportunity for career advancement and growth within the organization

Total compensation package, including performance bonuses and a 401(k) with company match

Flexible remote work option available across the continental U.S.

Supportive and inclusive company culture focused on diversity and belonging

Chance to make a positive impact on customers and the community

What to Expect (Job Responsibilities)

Manage incoming calls and oversee a designated volume of arbitrations related to Medical Payments and Personal Injury Protection (PIP) claims

Investigate and research losses to determine best practices for subrogation and secure the company’s rights of recovery

Negotiate and conclude recovery settlements while ensuring regulatory compliance

Handle automotive damage, disputed liability, and cross‑jurisdictional claims

File and hear arbitrations as required and determine appropriate collection methods

What is Required (Qualifications)

Minimum of 3 years of automotive claims liability experience

Strong customer service and negotiation skills

Proficient analytical, problem‑solving, prioritization, and organizational skills

Basic math and computer skills, with the ability to type 50 wpm

High school diploma/GED or equivalent combination of education and experience

How to Stand Out (Preferred Qualifications)

Experience with Medical Payments, PIP, or Bodily Injury claims

General understanding of different lines of coverage (i.e., homeowners, auto, personal property)

BA/BS in Business, Insurance, or a related area, or equivalent experience

Advanced knowledge of Department of Insurance regulations and compliance requirements

Strong communication skills with respect for diverse backgrounds

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