Service Writer

The Service Writer serves as the bridge between customers and technicians at Smith’s Diesel Performance, ensuring every job runs smoothly from start to finish. In this role, you’ll be the main point of contact for customers. Greeting them, listening to their concerns, and translating their needs into clear work orders for the shop. You’ll create accurate estimates, schedule repairs, assign tasks to technicians, and keep customers updated on progress, costs, and timelines. The Service Writer plays a vital role in maintaining organization, communication, and trust between the shop and our clients. You’ll help manage the daily workflow, assist in parts procurement, and ensure that every repair is handled efficiently and professionally. This is a great opportunity for someone with strong people skills, mechanical understanding, and a passion for keeping things running like a well tuned engine.

Requirements

2 years automotive experience required

Strong understanding of diesel repairs, maintenance, and upgrades

Excellent interpersonal and customer service skills

Create detailed estimates for repairs, maintenance, and upgrades

Schedule and manage service appointments

Assign work to technicians and track progressUpdate customers on cost, progress, and timelines

Manage billing and documentation of completed work

Assist with parts procurement and inventory management

Organized, detail-oriented, and tech-savvy

Ability to communicate effectively with both customers and team members

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