Customer Relations Associate I Product Support (CRA I)

divh2Customer Relations Associate I - Product Support (CRA I)/h2pWere actively hiring for two immediate openings with a tentative September start date, and were always looking to connect with talented individuals for future opportunities! This posting also helps us build a talent pool, so even if youre not selected for this round, we may reach out as new roles open. If youre interested in being considered for future roles, we encourage you to apply today and get ahead of the hiring process!/ppIts a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the worlds largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry./ppARC is looking for a Customer Relations Associate I - Product Support (CRA I). In this role youll consistently provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services. Youll effectively decipher the customers needs, determine the best solution, and clearly communicate that solution to the customer./ph2What Youll Get to Do:/h2olliProvide exceptional customer service based on the quality assurance call monitoring standards./liliMeet, or exceed Key Performance Indicators (KPIs) monthly./liliMultitask efficiently, i.e., working on multiple computer applications while responding accurately to customers telephone inquiries and/or emails./liliEnter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills./liliResolve complex and difficult problems and issues with customers./liliProvide ideas and feedback to management and coworkers about front-line situations during team meetings./li/olh2Youll Bring These Qualifications:/h2ulliHigh School Diploma required; some college a plus/liliPrevious call center experience desired/liliBi-Lingual Spanish/English preferred/liliProficient with Microsoft Office and/or general computer skills/liliAbility to type quickly/li/ulpPM21/ph2What We Can Offer You:/h2ulliJoining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry./liliOur employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways./liliARC offers WorkFlex. WorkFlex is ARCs hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. Weve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success./liliWe offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters./liliBy joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels./li/ulpEOE M/F/D/V Females and Minorities Encouraged to Apply/p/div