Clearance Jobs
divh2Help Desk Specialist/h2pJoin CACI as the prime contractor on a growing program supporting NAVSEA 03D3 Digital Program Office as a Help Desk Support Specialist supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide./ppKey Responsibilities:/pulliServe as the initial point of contact for troubleshooting hardware and software problems/liliRespond to end-user phone, email, or chat requests for technical support/liliResolve basic computer, application, system, device, access, or performance issues/liliUtilize product information and solution databases to research and troubleshoot problems/liliAdvise users on methods to resolve and avoid future issues/liliDocument incidents using help desk systems and tools/liliEscalate problems to appropriate levels or teams/liliSupport software/hardware installations and upgrades/liliSet up user profiles and reset passwords/liliFulfill service level standards for response time and quality/liliMaintain accurate documentation of all support activities/liliSupport both legacy and modern applications/li/ulpQualifications:/ppRequired:/pulliHigh School Diploma/liliUp to 2 years of technical support experience/liliStrong customer service skills/liliBasic understanding of computer systems and applications/liliGood communication abilities/liliProblem-solving skills/li/ulpDesired:/pulliExperience with DoD/Navy systems/liliTechnical certifications (CompTIA A+, HDI)/liliKnowledge of help desk tools and procedures/liliExperience with ticket management systems/liliUnderstanding of IT security practices/liliKnowledge of Windows operating systems/liliBasic networking knowledge/li/ulpSpecific labor category determined by years of experience + educational degrees as stated below:/pulliHelp Desk Specialist I - High School diploma and 2+ years of technical support experience/liliHelp Desk Specialist II - High School diploma and 3+ years of technical support experience/li/ulpAdditional Information:/pulliStrong customer service orientation/liliGood technical troubleshooting skills/liliClear communication abilities/liliProblem-solving capabilities/liliAttention to detail/liliTeam collaboration skills/li/ulpKey Success Factors:/pulliCustomer service excellence/liliTechnical support skills/liliDocumentation accuracy/liliProblem resolution abilities/liliTeam collaboration/liliLearning aptitude/li/ulpThe role requires someone who can:/pulliProvide excellent customer service/liliSolve technical problems/liliDocument support activities/liliFollow established procedures/liliLearn new technologies/liliWork effectively in teams/liliMaintain professional demeanor/li/ulpSpecial Requirements:/pulliMust be able to obtain and maintain required security clearances/liliMust be willing to work assigned shifts/liliMust maintain customer service focus/liliMust follow security procedures/liliMust demonstrate patience and professionalism/li/ulpSupport Focus Areas:/pulliHardware support/liliSoftware support/liliUser access management/liliBasic troubleshooting/liliPassword resets/liliApplication support/liliDocumentation/li/ulpThis role provides an opportunity to begin or advance a career in IT support while working with diverse technologies in a mission-critical environment./ppCareer Development:/pulliTechnical skill development/liliCustomer service experience/liliSecurity awareness building/liliProcess knowledge/liliCertification support/liliPath to advanced support roles/li/ulpNote: This is a Non-Exempt position subject to overtime pay requirements and aligned with Service Contract Act (SCA) wage determinations./ppPay Range: This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACIs government contract for the work location. Minimum Required Hourly Wage: $18.79 There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications./ppOur employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits./ppCACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic./p/div