Volkswagen Service Advisor

divh2Volkswagen Service Advisor/h2pNorm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!/ppWe are seeking an experienced automotive Service Advisor to join our Volkswagen dealership in Port Charlotte, FL!/ppstrongCore Responsibilities/strong/pulliGreet customers in a friendly and professional manner, ensuring a positive first impression of our dealership./liliConsult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history./liliPerform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences./liliProvide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions./liliCoordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency./liliCommunicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns./liliLiaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues./liliUpsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue./li/ulpstrongBasic Requirements/strong/pulliPrevious experience in automotive service advisory or customer service roles, preferably within a dealership environment./liliExcellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers./liliStrong problem-solving abilities and attention to detail./liliKnowledge of automotive systems and maintenance requirements./liliProficiency in computer systems and software applications related to service management./liliAbility to multitask and work effectively in a fast-paced environment./liliCustomer-focused mindset with a commitment to delivering exceptional service./li/ulpstrongBenefits

Employee Perks/strong/pulliMedical, Dental, Vision, and Complimentary Life Insurance/lili401k Matching and FSA/liliTuition Reimbursement/liliPaid Time Off (accrues)/liliSupplemental Insurance (Hospital, Accident, Critical Illness)/liliDiscounts on Vehicles, Services, and Parts/li/ulpstrongTips for a Successful Application

Interview Process:/strong/pullipstrongBring Your Best Resume/strong

Upload your most recent version so we can see all youve accomplished/p/lilipstrongTransitioning from Another Industry?/strong

A cover letter helps! Use it to highlight transferable skills that make you a great fit/p/lilipstrongDress to Impress/strong

First impressions count. Dress professionally and bring your authentic self/p/lilipstrongRescheduling or Canceling Interviews/strong

Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key/p/li/ul/div