Nevada Staffing
divh2Passport Rewards Supervisor/h2pThe Passport Rewards Supervisor oversees the daily operations of the Passport Rewards Club. Focus on supporting and developing teams. Coordinate daily tasks and monitor progress. Perform many of the administrative functions of the Passport Club; record keeping, inventory and scheduling./ppMinimum/Preferred Requirements:/pulliMinimum of 1 year of prior Casino and Supervisory experience/liliHigh School education or equivalent required./liliHave demonstrated ability to take initiative, be detail oriented and self-motivated./liliMust have excellent interpersonal, teambuilding and problem-solving skills./liliComputer experience with Windows based applications, AS400 or similar playertracking programs. WPM 45 and 10 key by touch. Excel, Word, and PowerPoint./liliMust be able to maintain a high degree of confidentiality./liliMust be personable and able to communicate with guests and team members./liliMust be capable of keeping current on the constant changes and development of the Passport Loyalty Program and the Peppermills amenities (hotel, restaurants, gaming perks, promotions, special events etc.) And must be able to communicate these changes efficiently to team members./liliMust be able to stand and walk for long periods of time./liliMust be able to withstand high pressure, fast paced environment./liliMust be organized, motivated, and willing to learn./liliMust be willing to work extended hours, variable shifts, and additional days when necessary./liliMust be able to maintain a valid license with the Gaming Control Board./li/ulpJob Responsibilities/Duties:/pulliProvide superior service to all guests while implementing the current service recovery techniques. Handle complaints and take action to resolve./liliCoach and develop all team members to reach department standards on performance by way of positive feedback, encouragement and by being an exemplar. Hold team members accountable for achieving standards and goals./liliEffectively communicate changes in events, policies and/or procedures to keep team members updated and in sync./liliKeep detailed records of Passport Host performance and attendance./liliKeep all work areas in acceptable operational condition. Keeping supplies on hand, equipment in good condition./liliWork with Passport Club Manager to implement changes within the department as business needs change. Take initiative to explore opportunities to improve team performance, exceed guest expectation./liliWork variable shifts to meet business demands./li/ulpBenefits: Medical, Dental, Vision, Life Insurance, Supplemental Coverage, Teledoc/p/div