Help Desk Support Specialist
Robert Half Technology is searching for a skilled Help Desk Support Specialist for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote.
Responsibilities:
- Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
- Classify, and prioritize all service requests according to department standards and guidelines
- Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.
- Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.
- Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary
- Work with Support Engineers and other internal service providers to guarantee smooth handoffs
- Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
- Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
- Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals
Requirements:
- Experience troubleshooting computers- Windows 10, Windows 11, BitLocker, dell computers, dell remote setups (docks, keyboards, monitors, headsets, pucks) Office365/M365, MS Teams, CyberArk, PCs where people are not administrators, VPN, working in ticketing queues.
- Customer service skills
- Good at multitasking
- Outgoing personality
Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.