Syntron
Clouth Americas Technical Sales Manager - Paper
Syntron, Washington, District Of Columbia, United States, 20001
Technical Sales Manager
The Technical Sales Manager (TSM) has overall responsibility for meeting revenue targets and providing maintenance, installation, start-up, and troubleshooting for all Clouth Americas products for their assigned account list. The TSM is responsible for developing and maintaining strong customer relationships at all accounts as well as maintaining accurate, complete, and up-to-date customer information. The TSM must be capable of prioritizing and handling multiple projects or tasks simultaneously. Results will be measured by sale of targeted products compared to forecast. Essential Functions: Utilize Salesforce.com as your business management tool with a focus on: Contacts, Calendar, Quote Requests, Opportunity (Quote) Management, Visit & Service Reports, Forecasting, and Sales Strategy Development. Maximize customer interface using traditional customer visits and digital engagement. Create value through machine surveys. Demonstrate a strong understanding of Clouth Americas products and services and how to apply them to the customer's process. Understand the competitive products and selling strategy. Develop and maintain strong customer relationships with Senior Management, Production, Maintenance, Engineering, and Purchasing by: being responsive to customer needs and objections; providing strong value propositions (ROI) to support our solution; utilizing Clouth Americas internal resources to bring added value; facilitating meetings, presentations, seminars, training, etc.; providing documentation in support of our recommendations; providing trial, start-up, and troubleshooting assistance. Provide accurate and timely reports and billing documentation. Develop and maintain strong internal Clouth Americas relationships. Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience). Maintain all necessary safety training as required by the customer and practice safe working procedures. Knowledge, Skills, and Abilities: Product Knowledge: In-depth mechanical and application knowledge of the Clouth Americas product line. Judgment / Decision Making: Demonstrate consistent logic, rationality, and objectivity in decision making. Achieve balance between quick decisiveness and slower, more thorough approaches, i.e. is neither indecisive nor a hip-shooter. Show common sense. Anticipate consequences of decisions. Initiative: Seek out seize opportunities, go beyond the "call of duty", finds ways to surmount barriers. Resourceful, action-orientated "doer", achieving results despite lack of resources. Re-stimulate languishing projects. Shows basis for action ("do it now"). Takes reasonable risk and learns from mistakes. Adaptability: Flexible to new pressures from competition prioritize accordingly. Convert high self-objectivity into self-correction and personal involvement. Not rigid-intellectually, emotionally, interpersonally. Adjusts quickly to changing priorities. Cope effectively with complexity. Team Player: Reach out to peers to tear down walls. Overcome "we-they" relationships. Approachable. Earn a reputation for leading peers towards support of what is best for total company. Cooperate with management (but not "yes person") and establish collaborative relationship with peers (without being a "pushover"). Customer Focus: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes "partner" relationships with customers. Regarded as visible and accessible by customers. Working Conditions: Frequent lifting, bending, climbing, standing, and/or stooping. The TSM will routinely be exposed to customer facilities and machinery and is expected to adhere to all safety requirements as established by the customer as well as Clouth Americas. Qualifications: Bachelor's degree and/or minimum of five years selling experience in industrial markets and/or minimum of five years employed in a paper machine production environment. Must possess working knowledge of Microsoft Office.
The Technical Sales Manager (TSM) has overall responsibility for meeting revenue targets and providing maintenance, installation, start-up, and troubleshooting for all Clouth Americas products for their assigned account list. The TSM is responsible for developing and maintaining strong customer relationships at all accounts as well as maintaining accurate, complete, and up-to-date customer information. The TSM must be capable of prioritizing and handling multiple projects or tasks simultaneously. Results will be measured by sale of targeted products compared to forecast. Essential Functions: Utilize Salesforce.com as your business management tool with a focus on: Contacts, Calendar, Quote Requests, Opportunity (Quote) Management, Visit & Service Reports, Forecasting, and Sales Strategy Development. Maximize customer interface using traditional customer visits and digital engagement. Create value through machine surveys. Demonstrate a strong understanding of Clouth Americas products and services and how to apply them to the customer's process. Understand the competitive products and selling strategy. Develop and maintain strong customer relationships with Senior Management, Production, Maintenance, Engineering, and Purchasing by: being responsive to customer needs and objections; providing strong value propositions (ROI) to support our solution; utilizing Clouth Americas internal resources to bring added value; facilitating meetings, presentations, seminars, training, etc.; providing documentation in support of our recommendations; providing trial, start-up, and troubleshooting assistance. Provide accurate and timely reports and billing documentation. Develop and maintain strong internal Clouth Americas relationships. Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience). Maintain all necessary safety training as required by the customer and practice safe working procedures. Knowledge, Skills, and Abilities: Product Knowledge: In-depth mechanical and application knowledge of the Clouth Americas product line. Judgment / Decision Making: Demonstrate consistent logic, rationality, and objectivity in decision making. Achieve balance between quick decisiveness and slower, more thorough approaches, i.e. is neither indecisive nor a hip-shooter. Show common sense. Anticipate consequences of decisions. Initiative: Seek out seize opportunities, go beyond the "call of duty", finds ways to surmount barriers. Resourceful, action-orientated "doer", achieving results despite lack of resources. Re-stimulate languishing projects. Shows basis for action ("do it now"). Takes reasonable risk and learns from mistakes. Adaptability: Flexible to new pressures from competition prioritize accordingly. Convert high self-objectivity into self-correction and personal involvement. Not rigid-intellectually, emotionally, interpersonally. Adjusts quickly to changing priorities. Cope effectively with complexity. Team Player: Reach out to peers to tear down walls. Overcome "we-they" relationships. Approachable. Earn a reputation for leading peers towards support of what is best for total company. Cooperate with management (but not "yes person") and establish collaborative relationship with peers (without being a "pushover"). Customer Focus: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes "partner" relationships with customers. Regarded as visible and accessible by customers. Working Conditions: Frequent lifting, bending, climbing, standing, and/or stooping. The TSM will routinely be exposed to customer facilities and machinery and is expected to adhere to all safety requirements as established by the customer as well as Clouth Americas. Qualifications: Bachelor's degree and/or minimum of five years selling experience in industrial markets and/or minimum of five years employed in a paper machine production environment. Must possess working knowledge of Microsoft Office.