Granger
Inside Sales Representative
Job Category: Customer Service Responsibilities include the following: Customer Relationship Management & Retention Manage customer relationships to retain and grow sales revenue Work with existing customers to sustain relationships and build a long-term, loyal book of business through exceptional service Drive customer retention by addressing concerns, resolving issues and preventing service cancellations Recognize and transition opportunities appropriately to the outside sales team Communicate with professionalism, positivity and respect in all interactions Sales Generation & New Business Development Utilize cold calling, relationship-building, contract negotiation, consultative selling and customer service techniques to gain new customers Take incoming calls for new service opportunities and view each call as a chance to grow the Granger customer base Follow up on previous unsuccessful sales calls to re-engage potential customers Close sales by applying negotiation and consultative selling techniques to identify customer needs and deliver solutions aligned with their goals Sales Goals, Tracking & Performance Achieve communicated monthly and yearly sales goals Remain accountable to sales targets as outlined by the supervisor, supported by CRM tracking for assigned lists or book of work Use the CRM system to track activity, update sales goals, document customer interactions, manage leads and analyze sales performance Industry Knowledge & Product Expertise Develop and maintain a thorough knowledge of all Granger servicesincluding residential, commercial and industrial trash and recycling hauling; processing; transfer; and disposalto ensure accurate information sharing and the creation of financially and operationally sound bids Qualifications include the following: High school diploma or general education degree (GED) required Associate's degree in business, customer management or related field preferred Two years of inside sales or business to business (B2B) sales experience required Proven success in selling services through cold calls, inbound leads and follow-ups Strong communication skills with ability to build rapport and close sales Proficient in CRM tools and Microsoft Office, including Excel, Outlook, OneNote and PowerPoint.
Job Category: Customer Service Responsibilities include the following: Customer Relationship Management & Retention Manage customer relationships to retain and grow sales revenue Work with existing customers to sustain relationships and build a long-term, loyal book of business through exceptional service Drive customer retention by addressing concerns, resolving issues and preventing service cancellations Recognize and transition opportunities appropriately to the outside sales team Communicate with professionalism, positivity and respect in all interactions Sales Generation & New Business Development Utilize cold calling, relationship-building, contract negotiation, consultative selling and customer service techniques to gain new customers Take incoming calls for new service opportunities and view each call as a chance to grow the Granger customer base Follow up on previous unsuccessful sales calls to re-engage potential customers Close sales by applying negotiation and consultative selling techniques to identify customer needs and deliver solutions aligned with their goals Sales Goals, Tracking & Performance Achieve communicated monthly and yearly sales goals Remain accountable to sales targets as outlined by the supervisor, supported by CRM tracking for assigned lists or book of work Use the CRM system to track activity, update sales goals, document customer interactions, manage leads and analyze sales performance Industry Knowledge & Product Expertise Develop and maintain a thorough knowledge of all Granger servicesincluding residential, commercial and industrial trash and recycling hauling; processing; transfer; and disposalto ensure accurate information sharing and the creation of financially and operationally sound bids Qualifications include the following: High school diploma or general education degree (GED) required Associate's degree in business, customer management or related field preferred Two years of inside sales or business to business (B2B) sales experience required Proven success in selling services through cold calls, inbound leads and follow-ups Strong communication skills with ability to build rapport and close sales Proficient in CRM tools and Microsoft Office, including Excel, Outlook, OneNote and PowerPoint.