Big Brand Tire & Service
Inbound Sales Supervisor
Big Brand Tire & Service, Moorpark, California, United States, 93021
Inbound Sales Supervisor
Location: Moorpark, CA (on-site) Type: Full-Time Team: Lead ~20 Inbound Sales Associates Comp: $65,000$90,000 salary (DOE) + full benefits Why This Role Rocks
You'll run a 20-rep sales pod that turns inbound demand into booked appointments, tire sales, and revenue. If you're outgoing, urgent-minded, and lightning-fast on a computerand you love winning through peoplethis is your platform to build a powerhouse team and accelerate into multi-pod leadership. What You'll Do (Own The Number)
Hit and lift team KPIs: weekly conversion%, tire units, appointments/hour, revenue/hour, show rate, and QA. Coach in the moment: whisper/barge, live call reviews, rapid objection handling, and clear next steps on every call. Train to sell with authority: tire sizing/ratings, brand positioning, BBTA value story, two-option close, and price framing that sticks. Drive speed & accuracy: enforce CRM hygiene, precise quoting, tight dispositions, fast follow-ups/recalls to close. Run the floor: queue triage, schedule adherence, daily huddles, role-plays, and end-of-day leaderboard wins. Partner with the field: coordinate with 300+ stores to fill bays, align promos, and remove friction so bookings show and install. Hire & ramp: interview, onboard, and ramp new reps to target in 3045 days with structured plans and checkpoints. What Great Looks Like
Sales coach first: you can hear a call and, in 60 seconds, turn it into a close with better discovery, value build, and a clean ask. High urgency: you hate idle time, move fast between tabs/tools, and never let warm leads cool. Data-driven & hands-on: you live in dashboards, but you sit shoulder-to-shoulder with reps to change outcomes live. People magnet: high EQ, crisp feedback, celebrates wins, and holds the barconsistently. Core KPIs You'll Lead
Inbound conversion % (calls ? appointments) Tire sales & revenue per staffed hour Appointments per hour (A/H) and AHT/after-call work QA scorecard (call flow, value build, close) Show & install rate from your team's bookings Day-in-the-Life
Pre-shift (10 min): targets, promos, objection drill. Floor block: side-by-sides, whisper/barge, queue moves; fix deals in real time. 1:1s & skill labs: role-play two options + clear close, price anchoring, callback scripts. Wrap: leaderboard, coach notes, tomorrow's focusand celebrate the top 3. Qualifications
3+ years leading inbound sales/call center teams (10+ reps; 20+ preferred). Proven lift in conversion, tire/service sales, and revenue/hour through coaching. Fast on computersCRM/telephony, Google Workspace, multi-tabbingwith accuracy. Automotive background is a plus; not required. We'll get you fluent in tire categories and brand positionings quickly. Growth & Stability
Real leadership path: multi-pod Supervisor ? Call Center Manager ? Field/Operations leadership. Medical, Dental, Vision, Life, HRA 401(k) with company match Paid holidays & vacation A trusted brand with 50+ years of growth and a performance culture that promotes from within. Big Brand Tire & Service is an Equal Opportunity Employer.
Location: Moorpark, CA (on-site) Type: Full-Time Team: Lead ~20 Inbound Sales Associates Comp: $65,000$90,000 salary (DOE) + full benefits Why This Role Rocks
You'll run a 20-rep sales pod that turns inbound demand into booked appointments, tire sales, and revenue. If you're outgoing, urgent-minded, and lightning-fast on a computerand you love winning through peoplethis is your platform to build a powerhouse team and accelerate into multi-pod leadership. What You'll Do (Own The Number)
Hit and lift team KPIs: weekly conversion%, tire units, appointments/hour, revenue/hour, show rate, and QA. Coach in the moment: whisper/barge, live call reviews, rapid objection handling, and clear next steps on every call. Train to sell with authority: tire sizing/ratings, brand positioning, BBTA value story, two-option close, and price framing that sticks. Drive speed & accuracy: enforce CRM hygiene, precise quoting, tight dispositions, fast follow-ups/recalls to close. Run the floor: queue triage, schedule adherence, daily huddles, role-plays, and end-of-day leaderboard wins. Partner with the field: coordinate with 300+ stores to fill bays, align promos, and remove friction so bookings show and install. Hire & ramp: interview, onboard, and ramp new reps to target in 3045 days with structured plans and checkpoints. What Great Looks Like
Sales coach first: you can hear a call and, in 60 seconds, turn it into a close with better discovery, value build, and a clean ask. High urgency: you hate idle time, move fast between tabs/tools, and never let warm leads cool. Data-driven & hands-on: you live in dashboards, but you sit shoulder-to-shoulder with reps to change outcomes live. People magnet: high EQ, crisp feedback, celebrates wins, and holds the barconsistently. Core KPIs You'll Lead
Inbound conversion % (calls ? appointments) Tire sales & revenue per staffed hour Appointments per hour (A/H) and AHT/after-call work QA scorecard (call flow, value build, close) Show & install rate from your team's bookings Day-in-the-Life
Pre-shift (10 min): targets, promos, objection drill. Floor block: side-by-sides, whisper/barge, queue moves; fix deals in real time. 1:1s & skill labs: role-play two options + clear close, price anchoring, callback scripts. Wrap: leaderboard, coach notes, tomorrow's focusand celebrate the top 3. Qualifications
3+ years leading inbound sales/call center teams (10+ reps; 20+ preferred). Proven lift in conversion, tire/service sales, and revenue/hour through coaching. Fast on computersCRM/telephony, Google Workspace, multi-tabbingwith accuracy. Automotive background is a plus; not required. We'll get you fluent in tire categories and brand positionings quickly. Growth & Stability
Real leadership path: multi-pod Supervisor ? Call Center Manager ? Field/Operations leadership. Medical, Dental, Vision, Life, HRA 401(k) with company match Paid holidays & vacation A trusted brand with 50+ years of growth and a performance culture that promotes from within. Big Brand Tire & Service is an Equal Opportunity Employer.