Holman Automotive Group
Service Advisor - Leith Toyota
Holman Automotive Group, Raleigh, North Carolina, United States, 27601
Service Advisor
Leith Toyota has an outstanding opportunity for a Service Advisor to join their team! What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties: Ability to meet & greet customers with courtesy and efficiency Providing an outstanding guest experience! Determine the course of action to take and obtain customer authorization. Write up service needs and give customer accurate estimate for dollar amount and completion time of work. Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. Knowledge of warranty and service/insurance policies. Keeping customer informed and advise customer of the prognosis of their vehicle. Calling customers to set appointments and answer telephones in a timely manner. Attends/completes required training and department meetings. What are we looking for? High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. Current valid driver's license. Good reading, writing and math skills. Excellent interpersonal skills and provide outstanding customer service. Ability to work retail hours. Computer proficient.
Leith Toyota has an outstanding opportunity for a Service Advisor to join their team! What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties: Ability to meet & greet customers with courtesy and efficiency Providing an outstanding guest experience! Determine the course of action to take and obtain customer authorization. Write up service needs and give customer accurate estimate for dollar amount and completion time of work. Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. Knowledge of warranty and service/insurance policies. Keeping customer informed and advise customer of the prognosis of their vehicle. Calling customers to set appointments and answer telephones in a timely manner. Attends/completes required training and department meetings. What are we looking for? High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. Current valid driver's license. Good reading, writing and math skills. Excellent interpersonal skills and provide outstanding customer service. Ability to work retail hours. Computer proficient.