HomeStop Inc.
Job Title:
Inside Sales Representative Location:
Dallas, TX - Remote (Must overlap with US Central Time Zone) Reports To:
Head of Operations Type:
Full-Time / Contract
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
About Us HomeStop Inc.,
is a leader in premium home services-including attic insulation, siding, doors, sunrooms, and concrete coating, with a strong focus on quality and customer satisfaction. Our Sales Support Call Center Agents ensure customers receive exceptional care before, during, and after their purchase.
Role Overview Join
HomeStop
as a
Inside Sales - Call Center Agent
and help deliver a smooth, seamless customer experience from the first inquiry to post-sale support. If you’re a confident communicator who thrives in a customer-facing, fast-paced environment, this role is for you!
Key Responsibilities
What You’ll Do • Quickly respond to new inbound inquiries within defined response-time Speed-to-Lead (e.g., under 30 seconds) to ensure customers receive timely assistance and accurate information. • Proactively follow up on newly received leads to confirm service needs, answer initial questions, and ensure a smooth handoff to the appropriate team while documenting all interactions in the CRM. • Handle inbound calls, providing accurate information about products and services. • Support the sales team by scheduling appointments, managing inquiries, and following up on leads. • Deliver post-sale support by answering questions, scheduling services, and resolving customer issues. • Serve as a key contact for installation assistance, other concerns, and general follow-ups. • Maintain detailed, accurate notes in the CRM for timely follow-up and tracking. • Work closely with sales, customer service, and field teams to ensure seamless communication. • Escalate complex issues when needed while maintaining ownership of customer satisfaction.
What You Bring • Experience in call center, customer service, or sales support. • Strong communication skills and ability to build rapport over the phone. • Solid problem-solving skills and professionalism in challenging situations. • Ability to multitask across pre-sale and post-sale needs with high attention to detail. • Basic computer knowledge and familiarity with CRM/call center tools. • Customer-first mindset and proactive approach. • Ability to manage high call volume in a fast-paced setting. xsgimln
Why HomeStop? • Competitive pay with performance-based incentives • Continuous training and growth opportunities • Collaborative, supportive team environment • Impactful role driving customer satisfaction from start to finish • Structured schedule supporting work-life balance
Inside Sales Representative Location:
Dallas, TX - Remote (Must overlap with US Central Time Zone) Reports To:
Head of Operations Type:
Full-Time / Contract
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
About Us HomeStop Inc.,
is a leader in premium home services-including attic insulation, siding, doors, sunrooms, and concrete coating, with a strong focus on quality and customer satisfaction. Our Sales Support Call Center Agents ensure customers receive exceptional care before, during, and after their purchase.
Role Overview Join
HomeStop
as a
Inside Sales - Call Center Agent
and help deliver a smooth, seamless customer experience from the first inquiry to post-sale support. If you’re a confident communicator who thrives in a customer-facing, fast-paced environment, this role is for you!
Key Responsibilities
What You’ll Do • Quickly respond to new inbound inquiries within defined response-time Speed-to-Lead (e.g., under 30 seconds) to ensure customers receive timely assistance and accurate information. • Proactively follow up on newly received leads to confirm service needs, answer initial questions, and ensure a smooth handoff to the appropriate team while documenting all interactions in the CRM. • Handle inbound calls, providing accurate information about products and services. • Support the sales team by scheduling appointments, managing inquiries, and following up on leads. • Deliver post-sale support by answering questions, scheduling services, and resolving customer issues. • Serve as a key contact for installation assistance, other concerns, and general follow-ups. • Maintain detailed, accurate notes in the CRM for timely follow-up and tracking. • Work closely with sales, customer service, and field teams to ensure seamless communication. • Escalate complex issues when needed while maintaining ownership of customer satisfaction.
What You Bring • Experience in call center, customer service, or sales support. • Strong communication skills and ability to build rapport over the phone. • Solid problem-solving skills and professionalism in challenging situations. • Ability to multitask across pre-sale and post-sale needs with high attention to detail. • Basic computer knowledge and familiarity with CRM/call center tools. • Customer-first mindset and proactive approach. • Ability to manage high call volume in a fast-paced setting. xsgimln
Why HomeStop? • Competitive pay with performance-based incentives • Continuous training and growth opportunities • Collaborative, supportive team environment • Impactful role driving customer satisfaction from start to finish • Structured schedule supporting work-life balance