Account Leader - Retail

divh2Account Leader - Retail/h2pWe are seeking an Account Leader to join our Retail Practice. The Account Leader demonstrates the leadership skills necessary to expand current client engagements. They promote integrated service offerings through other Architectural and Design Practices, and develop business within and beyond the parameters of the account. Serving as the Client Relationship Manager (CRM), they are the key representative, and single point of contact to the client organization. They have ultimate responsibility for client satisfaction and account growth. Account Leaders partner with local Studio Leaders/Project Managers to steer the performance of the account through assigned teams and serve as a Sr. Project Manager. This is a Seller-Doer model./ppAs the client and service delivery partner liaison, the Account Leader translates contractual requirements and client expectations to ensure teams are successful in their project delivery. Cultivating relationships between the client team and the account team to create an environment where teammates excel, and clients receive superior service./ppstrongAttributes to support the NELSON Culture:/strong/pullistrongGo All-In/strong Take responsibility for your actions, do what you say and always lead by example/lilistrongKeep It Real/strong - Communicate with empathy, transparency and respect to support each other in the pursuit of great work/lilistrongEmbrace Growth/strong - Seek to learn, grow and experiment to fuel our future/lilistrongThink Boldly/strong - Exude a passion for problem solving, creativity and curiosity in everything you do/lilistrongBe You/strong Express your unique self and actively engage in our fun, diverse community of real people/li/ulpstrongQualifications:/strong To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons./ppstrongRequired Knowledge and Skills:/strong/pulliAbility to multi-task, organize, and prioritize tasks as needed to complete within the identified time frame and/or deadline while providing high quality service to clients./liliKnowledge of expectations related to high quality service to clients./liliKnowledge of building regulations, life safety codes and ADA requirements./liliKnowledge of the construction process from bidding through construction administration, roles of consultants, contractors, construction schedules, phasing, inspections, etc./liliKnowledge of sustainability, integrated design and LEED guidelines, and Well Building Guidelines./liliAdvanced knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models./liliAdvanced knowledge of furniture, fixture and equipment (FFE), architectural/interior finishes, lighting, art signage, color and materials to carryout design intent./liliAdvanced programming skills./liliAdvanced space planning skills./liliAdvanced knowledge of design, trends, construction methodology, materials application and manufacturer supplier appropriateness; consistently share such knowledge with Teammates./liliAbility to communicate effectively, both verbally and in writing./liliProficiency in REVIT, AutoCAD, and Newforma./liliProficiency in Deltek Vision/Vantagepoint (including project plans, pipeline, etc.)./liliProficiency in MS Office, including Word, Excel and Outlook./liliBasic proficiency of Adobe Creative Suite skills preferred./liliAdditional knowledge and skillset requirements may be necessary depending on the clients needs/li/ulpstrongEssential Duties and Responsibilities include the following. Other duties may be assigned:/strong/ppstrongClient Relationship Management and Business Development:/strong/pulliMaintains a working knowledge of the client business, operating model and organizational structure./liliParticipates in client organizations and events to strengthen relationship with client./liliAttend client meetings and client guided KPI reviews. Endorse a process of regular business reviews to strengthen relations, establish expectations, reinforce accountability, and convey capabilities./liliKeep the pulse on client satisfaction./liliIn coordination with Practice Leader, Business Leader and Marketing, support pursuits of new accounts./liliIn coordination with Practice Leader, support the growth of emerging accounts./liliIn coordination with Practice Leader, advance the client relationship through elevating the interface within the client organization./liliIdentify and pursue new business opportunities within existing account with guidance from Practice Leader/li/ulpstrongProject Delivery:/strong/pulliIn conjunction with Studio Leader, lead the development and implementation of specific account delivery requirements to meet client and company objectives./liliParticipate in mobilization of new accounts providing clear direction on project delivery process, contract requirements and client expectations./liliBe knowledgeable of contractual requirements for the account./liliEnsure client reporting and/or forecasting is completed on time. Monitor account project performance KPIs and work with Project Managers for course correction when needed./liliMonitor deliverables to ensure contract requirements are met. Provide recommendations for corrective actions when appropriate./liliMonitor and observe account operations to identify problems; determine and evaluate alternative courses of action and implement a solution with guidance from Studio Leader./liliMonitor and mentor communication between the project team and client, consultants, contractors and vendors./liliLead or assist in preparation of presentations, marketing, pre-design and programming for major client meetings and new account pursuits./liliContribute on an as-needed basis as it relates to individual performance development within the project team./liliCreate process and oversee extended team use on project delivery across account./liliSupport project teams with the use of extended team partners to optimize financial outcome and timely execution./li/ulpstrongResource Management:/strong/pulliEvaluate team skills and provide recommendations to Studio Leader./liliInitiate communications to account team(s) outlining policy and/or procedural changes to meet client objectives, with guidance from Leadership as required./liliConduct meetings with account team(s); monitor the health of the entire account, across all teams within all offices./li/ulpstrongTeammate Development and Mentoring:/strong/pulliIdentify opportunities to utilize individuals strengths for professional development./liliProvide project leader and Studio Leader feedback for employee performance evaluations as needed./liliWork with project leader and Studio Leader to set achievable goals within each account./liliProvide timely feedback and encouragement to build confidence, foster innovation, and inspire continuous learning./liliProvide an analysis of account reporting/forecasting to Practice Leader and Business Leader./liliStay current on client business drivers/ concerns, disseminate information to team and leadership; make recommendations to Practice Leader and Business Leader./liliConduct regularly scheduled virtual monthly team meetings and create agenda as appropriate./liliEmbrace specific steps to create, develop and promote a diverse workforce and to promote an inclusive environment./li/ulpstrongQuality Assurance:/strong/pulliEnsure QA/QC processes are established to meet account contractual requirements and NELSON quality standards./liliGuide teams to utilize all NELSON resources within their office, within the account, and across the network to deliver quality consistent technical design./liliMeet with the Business Leader to review account activity and determine changes in program or strategy./liliWhen utilizing extended teammates, ensure proper standards and guidelines are followed./li/ulpstrongFinancial/Contract Management:/strong/pulliLead, with the support of the Business Leader, pricing analysis and profit data to formulate policies that will maximize the service quality to client with guidance./liliPrepare and/or review work order proposals for account, dependent upon the size and complexity of the account, including additional services and reallocations to manage projects profitability, in accordance with NELSON companywide goals./liliAssist in collecting AR and resolving issues with client which may delay payment./liliEnsure current, executed contracts/MSA are on file, filed in the appropriate Account Playbook folder and on record with legal team./liliEnsure service authorizations, POs and consultant agreements are executed properly and on time for each project under MSAs./liliOversee and work/li/ul/div