Polo Ralph Lauren
Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing and distribution of premium lifestyle products. With over 50 years of experience, Ralph Lauren’s brands—Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and more—are among the world’s most recognized consumer brands.
At Ralph Lauren, we unite and inspire communities within our company and in the communities we serve by amplifying voices and perspectives to create a culture of belonging. We champion inclusion, equity, and fairness for all through talent, education, communication, employee groups and celebration.
As a Sales Ambassador, you will curate exceptional lifestyle experiences for our clients. You will passionately represent the brand, infuse every interaction with sophisticated style, and use your entrepreneurial spirit to nurture lasting personal connections. Your role is the foundation for future management positions as you help write the next chapter of our legacy.
Responsibilities
Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized styling recommendations.
Strategize personal business growth to boost productivity through comprehensive wardrobe curation, successful outreach, and leveraging digital tools.
Drive sales achievements by supporting the team in meeting monthly, quarterly, and annual sales plans, and upholding brand standards across all customer touchpoints.
Coach and guide Brand Ambassadors to deliver customer‑centric behaviors and build relationships that contribute to team success.
Establish genuine connections with customers while aligning product recommendations to their preferences.
Meet or exceed individual key performance indicators—such as SPH, data capture—and use tools and resources to drive performance.
Adapt and showcase products differently for remote or in‑person customers, demonstrating flexibility based on needs.
Utilize CRM tools like Polo Connect to capture meaningful customer data, supporting clienteling and additional initiatives.
Participate in store and company initiatives, including community outreach. Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains paramount.
Provide feedback to management on category opportunities or needs.
Maintain store visual standards and apply visual techniques and company guidelines.
Support a professional and positive work environment, champion core values, uphold policies, collaborate with colleagues, and contribute to an inclusive team.
Support and participate in team training and company initiatives to execute business results.
Help the store and team find top talent by engaging in networking and sourcing efforts.
Qualifications
Experience in a complex, high‑volume or high‑profile specialty environment.
Strong communication skills with customers and store personnel.
Ability to maneuver around the sales floor, stocking, dressing rooms, cash wrap, and office; work with chemicals.
Capability to lift or climb up to 30 lbs. and navigate moderate climbs.
Proficiency operating the register and ability to stand, move, and walk for multiple hours.
Flexibility to work a schedule that meets business needs, including day, evening, and weekend shifts.
Ability to build and maintain positive working relationships with customers, management, and co‑workers.
Preferable experience selling using digital tools.
Seniority level Entry level
Employment type Full‑time
Job function
Sales and Business Development
Retail Apparel and Fashion
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At Ralph Lauren, we unite and inspire communities within our company and in the communities we serve by amplifying voices and perspectives to create a culture of belonging. We champion inclusion, equity, and fairness for all through talent, education, communication, employee groups and celebration.
As a Sales Ambassador, you will curate exceptional lifestyle experiences for our clients. You will passionately represent the brand, infuse every interaction with sophisticated style, and use your entrepreneurial spirit to nurture lasting personal connections. Your role is the foundation for future management positions as you help write the next chapter of our legacy.
Responsibilities
Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized styling recommendations.
Strategize personal business growth to boost productivity through comprehensive wardrobe curation, successful outreach, and leveraging digital tools.
Drive sales achievements by supporting the team in meeting monthly, quarterly, and annual sales plans, and upholding brand standards across all customer touchpoints.
Coach and guide Brand Ambassadors to deliver customer‑centric behaviors and build relationships that contribute to team success.
Establish genuine connections with customers while aligning product recommendations to their preferences.
Meet or exceed individual key performance indicators—such as SPH, data capture—and use tools and resources to drive performance.
Adapt and showcase products differently for remote or in‑person customers, demonstrating flexibility based on needs.
Utilize CRM tools like Polo Connect to capture meaningful customer data, supporting clienteling and additional initiatives.
Participate in store and company initiatives, including community outreach. Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains paramount.
Provide feedback to management on category opportunities or needs.
Maintain store visual standards and apply visual techniques and company guidelines.
Support a professional and positive work environment, champion core values, uphold policies, collaborate with colleagues, and contribute to an inclusive team.
Support and participate in team training and company initiatives to execute business results.
Help the store and team find top talent by engaging in networking and sourcing efforts.
Qualifications
Experience in a complex, high‑volume or high‑profile specialty environment.
Strong communication skills with customers and store personnel.
Ability to maneuver around the sales floor, stocking, dressing rooms, cash wrap, and office; work with chemicals.
Capability to lift or climb up to 30 lbs. and navigate moderate climbs.
Proficiency operating the register and ability to stand, move, and walk for multiple hours.
Flexibility to work a schedule that meets business needs, including day, evening, and weekend shifts.
Ability to build and maintain positive working relationships with customers, management, and co‑workers.
Preferable experience selling using digital tools.
Seniority level Entry level
Employment type Full‑time
Job function
Sales and Business Development
Retail Apparel and Fashion
#J-18808-Ljbffr