General Dynamics Information Technology
Systems Administrator Junior
General Dynamics Information Technology, Saint Louis, Missouri, United States, 63146
Type of Requisition:
Regular
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Job Qualifications:
Skills:
Technical Troubleshooting, Virtual Desktop Infrastructure (VDI), Workstation Platforms
Certifications:
None
Experience:
3+ years of related experience
US Citizenship Required:
Yes
Job Description: Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our customer in St. Louis, MO.
How a System Administrator will make an impact: The Tier 2 Desktop Support Technician provides Deskside IT Service support to the Customer End User Devices deployed at St. Louis, MO. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation
Install application software on end user device workstations via scripted install packages
Inventory management of deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency.
What You’ll Need to Succeed: Basic Qualifications:
TS/SCI Clearance w/ ability to obtain CI Poly
Knowledge in one or more of the following areas:
Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail.
Strong organizational skills.
Strong writing skills (document creation and management).
Strong time management skills and ability to work flexible schedules to meet job requirements.
Ability to work independently on projects and/or tasks.
Ability to regularly stand and walk between buildings on a large campus.
Ability to move and lift computers, printers, monitors, and other hardware.
Experience and/or knowledgeable with:
Windows 7
Windows 10
Citrix
SMS
SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.).
Team player and willing to both share knowledge and learn from others to ensure team’s success.
Enthusiasm and ability to adapt to new and changing technologies.
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification.
Thin Client using Virtual Desktop Infrastructure (VDI) Technology.
Thick & thin web-based applications.
ITIL v3 Foundations.
Technical writing.
Education & Experience:
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
Location: On Customer Site
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA MO St. Louis
Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Salary Range: The likely salary range for this position is $85,093 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
#J-18808-Ljbffr
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Job Qualifications:
Skills:
Technical Troubleshooting, Virtual Desktop Infrastructure (VDI), Workstation Platforms
Certifications:
None
Experience:
3+ years of related experience
US Citizenship Required:
Yes
Job Description: Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our customer in St. Louis, MO.
How a System Administrator will make an impact: The Tier 2 Desktop Support Technician provides Deskside IT Service support to the Customer End User Devices deployed at St. Louis, MO. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation
Install application software on end user device workstations via scripted install packages
Inventory management of deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency.
What You’ll Need to Succeed: Basic Qualifications:
TS/SCI Clearance w/ ability to obtain CI Poly
Knowledge in one or more of the following areas:
Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail.
Strong organizational skills.
Strong writing skills (document creation and management).
Strong time management skills and ability to work flexible schedules to meet job requirements.
Ability to work independently on projects and/or tasks.
Ability to regularly stand and walk between buildings on a large campus.
Ability to move and lift computers, printers, monitors, and other hardware.
Experience and/or knowledgeable with:
Windows 7
Windows 10
Citrix
SMS
SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.).
Team player and willing to both share knowledge and learn from others to ensure team’s success.
Enthusiasm and ability to adapt to new and changing technologies.
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification.
Thin Client using Virtual Desktop Infrastructure (VDI) Technology.
Thick & thin web-based applications.
ITIL v3 Foundations.
Technical writing.
Education & Experience:
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
Location: On Customer Site
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA MO St. Louis
Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Salary Range: The likely salary range for this position is $85,093 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
#J-18808-Ljbffr