Genesis10
Why consider this job opportunity
Hourly pay rate of $18.00
Access to a wide range of clients, many with long-standing relationships
Opportunity for career advancement and a long‑term career with the employer
Comprehensive benefits package including medical, dental, and vision coverage
Flexible remote work opportunity available
Supportive and experienced recruiting team to assist in your career journey
What to Expect (Job Responsibilities)
Handle Level 1 calls from retail support locations regarding various issues
Create initial tickets in ServiceNow for reported issues
Utilize decision trees and knowledge articles to direct tickets to the appropriate support organization
Collaborate with Client Service personnel to initiate the resolution process
Escalate new or systemic issues to the next tier of support
What is Required (Qualifications)
Strong customer orientation and commitment to providing excellent service
Exceptional verbal and written communication skills
High attention to detail and strong organizational skills
Ability to follow procedures strictly and work varied shifts as needed
High school diploma, GED, or equivalent
How to Stand Out (Preferred Qualifications)
Previous experience with ServiceNow
Experience in a call center or customer support role
Background in in‑store retail environments
Familiarity with remote desktop support tools (e.g., LogMeIn)
Experience supporting corporate IT environments
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Hourly pay rate of $18.00
Access to a wide range of clients, many with long-standing relationships
Opportunity for career advancement and a long‑term career with the employer
Comprehensive benefits package including medical, dental, and vision coverage
Flexible remote work opportunity available
Supportive and experienced recruiting team to assist in your career journey
What to Expect (Job Responsibilities)
Handle Level 1 calls from retail support locations regarding various issues
Create initial tickets in ServiceNow for reported issues
Utilize decision trees and knowledge articles to direct tickets to the appropriate support organization
Collaborate with Client Service personnel to initiate the resolution process
Escalate new or systemic issues to the next tier of support
What is Required (Qualifications)
Strong customer orientation and commitment to providing excellent service
Exceptional verbal and written communication skills
High attention to detail and strong organizational skills
Ability to follow procedures strictly and work varied shifts as needed
High school diploma, GED, or equivalent
How to Stand Out (Preferred Qualifications)
Previous experience with ServiceNow
Experience in a call center or customer support role
Background in in‑store retail environments
Familiarity with remote desktop support tools (e.g., LogMeIn)
Experience supporting corporate IT environments
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr