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True Homes

Leasing Coordinator

True Homes, Raleigh, North Carolina, United States

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The Leasing Coordinator I is responsible for managing lead portfolios for assigned properties, with a primary focus on converting leads to tenants. This role requires proactive outreach to prospective tenants, maintaining up-to-date knowledge of product and availability, and supporting the team in achieving leasing goals, including occupancy rates and lead-to-lease conversion ratios. The Leasing Coordinator I also ensures vacancies are marketed to the highest standard, that all units meet showing standards, and is responsible for performing property showings, conducting move‑ins, and completing vacancy walks to assess readiness and identify turn needs. This role requires the ability to consistently achieve 10-15 executed leases per month.

Responsibilities

Demonstrates buy‑in and alignment with the True Homes culture

Manages assigned lead portfolios in accordance with established processes and procedures

Maintains familiarity with all available properties, pricing and availability dates

Coordinates and conducts property showings for prospective tenants

Ensures all vacancies are marketed with A+ quality, including accurate rates, availability and high‑visibility listings

Monitors and updates marketing platforms to maximize exposure and lead generation

Ensures all vacant units meet showing standards prior to appointments

Produces complete, accurate and timely lease documentation for approved applications

Completes move‑in orientations as needed

Enhances the client experience and ensures the quality of the True Homes IRS brand

Acts with discernment by escalating prospect requests to the Leasing Manager, as necessary

Follows all processes and administrative procedures consistently, completely, and accurately

Demonstrates Five Star Customer Service

Practices True Lean culture to eliminate waste

Performs other duties as needed or required

Results/Accountability

Engage the True Difference model

Meet or exceed monthly leasing goals and delivers consistent monthly results

Manages time and travel efficiently to maximize productivity, responsiveness and leasing output

Operates in full compliance with company processes and procedures, ensuring consistency, accuracy and operational excellence.

Adheres to all Fair Housing laws and company standards, maintaining ethical, non‑discriminatory practices in every prospect and tenant interaction.

Owns the prospect relationship from initial inquiry through move‑in, delivering clear communication, timely follow‑up and professional leasing experience.

Ensure all marketing efforts meet company standards for quality and visibility

Own move‑in dates with upcoming tenants to ensure home completion and readiness

Qualifications

Valid driver’s license, current automobile insurance, and reliable transportation required

One or more years of experience in leasing, sales or customer service preferred

Basic marketing experience preferred

Strong organizational and communication skills required

Strong written and verbal communication skills

Ability to work in a fast‑paced environment

Comply with all company policies and procedures

Demonstrate the qualities and character traits as defined in the True Difference

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