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SST Direct

Intake Specialist

SST Direct, Florida, New York, United States

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Superior Skilled Trades (SST) is seeking an

Intake Specialist

to act as our first point-of-contact for phone, electronic, and in-person communication in our high-volume environment. We’re looking for someone with a professional and outgoing personality who will offer welcoming customer service throughout all interactions with field employees and customers, ensuring that all needs are met. Join our high-energy team where we pride ourselves on delivering top-tier talent solutions to our clients and offering meaningful job opportunities to skilled tradespeople throughout the country, all while maintaining a supportive internal culture!

Fulltime, Internal Position:

Intake Specialist

Location:

Rockledge, FL

Hourly Rate:

$18.00/hr+

Schedule:

Mon-Fri, 8:00 AM – 5:00 PM

Key Responsibilities

Communication:

Answering phones, gaining pertinent information in order to direct calls, managing emails, working together with internal team members.

Customer Service:

Offering a positive and welcoming experience with every interaction.

Document & Data Management:

Utilizing Excel and the entire Microsoft Suite when reviewing reports, and/or cross-checking and verifying data.

Office Operations:

Assisting the team with project-based and administrative initiatives and providing general assistance to managers and team members.

Essential Skills & Qualifications

Prior experience managing business phone/email communication (e.g., receptionist and/or administrativeassistant-type roles).

Excellent communication (written and verbal) and interpersonal skills.

Extremely punctual.

Proficiency with office software (e.g., MS Office Suite, databases).

Ability to multitask within in a fast-paced environment.

Willingness and interest in jumping in as needed, exploring new opportunities, and taking on new tasks.

Growth-oriented mindset.

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