Disneyland Hong Kong
Senior Customer Experience Analyst
申請 稍後繼續申請
Job ID
10139540
職位地點
布埃纳文图拉湖, 佛罗里达州, 美國
有意工作的公司
Walt Disney World Resort
張貼日期 2026/01/09
工作概要: Job Description
Senior Customer Experience Analyst
Disney has long been known for the quality of our Guest Experiences, including world‑class service. Where “consumer” represents our at‑home audience, and a “Guest” is immersed in our products and experiences. This role really focuses on the “Customer Experience” during the planning phase. We concentrate on the interactions, rules, and requirements involved to consider, plan, purchase, reserve, and manage a WDW vacation.
Today it is increasingly important for us to help Customers understand WDW, make confident choices, navigate our unique planning requirement, know the business rules, and for us to provide quality service when and how they expect.
Our mission as the
Customer Experience and Commercial Intelligence
team is to put our data assets to work and discover previously unknown insights about our customers to create insightful recommendations to enhance their WDW Customer Experience. This is a unique role, that works across a variety of functional areas. A position like this puts you in the middle of the main commercial and customer experience decisions of the company – and is a great way to showcase your analytical and project management skills!
The
Sr. Customer Experience Analyst
currently reports to the
Manager, Customer Experience Strategy
and is an individual contributor role.
Position Responsibilities While each day will be different, with rotating priorities, the main themes for this role include:
Influence : Support Manager in developing strategic business cases for Customer Experience initiatives to influence partners and Senior Executives.
Analytics : Leverage data to initiate key workstreams, prioritize projects, develop a Customer centric roadmap, gain senior leader support, influence partners and to make insightful data driven recommendations to improve the WDW customer experience. Closely partner with analytics experts and data scientists to link the right data assets to the proper analytical techniques to measure success of initiatives and to monitor the Customer Experience scores over time.
Customer Experience Storyteller : Propose points of view on potential business impacts through discovery and translation of insights to support customer experience, product, pricing, forecasting, planning, and marketing decisions. Able to quickly and concisely translate data to develop a strategy and plan.
Project Management : Supports and influences cross‑functional stakeholders to gather business analysis requirements on multiple high priority projects. Develops project plans that articulate the value, sets milestones, connects across all our partners, and moves projects forward. Proactively communicates progress and changes.
Industry Knowledge : Maintain current knowledge of industry trends, competitors, business opportunities, and customer dynamics.
Basic Qualifications
2-3 years experience in strategy, business or analytical-related roles
Solution oriented, creative problem solver with high intellectual curiosity
Time‑management skills, with ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast‑paced environment
Demonstrated competency in data collection, design, data analysis, data quality control, database file management
Ability to communicate complex ideas and craft concise recommendations through skilled PowerPoint design and storytelling
Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
Proactive thinker with the ability to thrive in an often ambiguous, fast‑paced environment
Independently manage workload, providing updates on deliverables and value of work
Preferred Qualifications
Knowledge of Walt Disney World data and business processes
Required Education
Bachelor’s degree with a preference in business or analytics, or equivalent experience
Additional Information Disney Experiences brings the magic of Disney to life—creating unforgettable memories for guests while showcasing innovation, storytelling, and exceptional service. We prioritize an outstanding employee experience by fostering creativity, collaboration, and professional growth, ensuring Cast Members have the tools and support to thrive.
Learn more here https://disneyexperiences.com/employee-experience/
關於 Walt Disney World Resort: 自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。
關於 The Walt Disney Company: Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Disney Destinations, LLC , 其所屬的業務部門是 Walt Disney World Resort 。
Disney Destinations, LLC是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。
#J-18808-Ljbffr
Job ID
10139540
職位地點
布埃纳文图拉湖, 佛罗里达州, 美國
有意工作的公司
Walt Disney World Resort
張貼日期 2026/01/09
工作概要: Job Description
Senior Customer Experience Analyst
Disney has long been known for the quality of our Guest Experiences, including world‑class service. Where “consumer” represents our at‑home audience, and a “Guest” is immersed in our products and experiences. This role really focuses on the “Customer Experience” during the planning phase. We concentrate on the interactions, rules, and requirements involved to consider, plan, purchase, reserve, and manage a WDW vacation.
Today it is increasingly important for us to help Customers understand WDW, make confident choices, navigate our unique planning requirement, know the business rules, and for us to provide quality service when and how they expect.
Our mission as the
Customer Experience and Commercial Intelligence
team is to put our data assets to work and discover previously unknown insights about our customers to create insightful recommendations to enhance their WDW Customer Experience. This is a unique role, that works across a variety of functional areas. A position like this puts you in the middle of the main commercial and customer experience decisions of the company – and is a great way to showcase your analytical and project management skills!
The
Sr. Customer Experience Analyst
currently reports to the
Manager, Customer Experience Strategy
and is an individual contributor role.
Position Responsibilities While each day will be different, with rotating priorities, the main themes for this role include:
Influence : Support Manager in developing strategic business cases for Customer Experience initiatives to influence partners and Senior Executives.
Analytics : Leverage data to initiate key workstreams, prioritize projects, develop a Customer centric roadmap, gain senior leader support, influence partners and to make insightful data driven recommendations to improve the WDW customer experience. Closely partner with analytics experts and data scientists to link the right data assets to the proper analytical techniques to measure success of initiatives and to monitor the Customer Experience scores over time.
Customer Experience Storyteller : Propose points of view on potential business impacts through discovery and translation of insights to support customer experience, product, pricing, forecasting, planning, and marketing decisions. Able to quickly and concisely translate data to develop a strategy and plan.
Project Management : Supports and influences cross‑functional stakeholders to gather business analysis requirements on multiple high priority projects. Develops project plans that articulate the value, sets milestones, connects across all our partners, and moves projects forward. Proactively communicates progress and changes.
Industry Knowledge : Maintain current knowledge of industry trends, competitors, business opportunities, and customer dynamics.
Basic Qualifications
2-3 years experience in strategy, business or analytical-related roles
Solution oriented, creative problem solver with high intellectual curiosity
Time‑management skills, with ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast‑paced environment
Demonstrated competency in data collection, design, data analysis, data quality control, database file management
Ability to communicate complex ideas and craft concise recommendations through skilled PowerPoint design and storytelling
Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
Proactive thinker with the ability to thrive in an often ambiguous, fast‑paced environment
Independently manage workload, providing updates on deliverables and value of work
Preferred Qualifications
Knowledge of Walt Disney World data and business processes
Required Education
Bachelor’s degree with a preference in business or analytics, or equivalent experience
Additional Information Disney Experiences brings the magic of Disney to life—creating unforgettable memories for guests while showcasing innovation, storytelling, and exceptional service. We prioritize an outstanding employee experience by fostering creativity, collaboration, and professional growth, ensuring Cast Members have the tools and support to thrive.
Learn more here https://disneyexperiences.com/employee-experience/
關於 Walt Disney World Resort: 自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。
關於 The Walt Disney Company: Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Disney Destinations, LLC , 其所屬的業務部門是 Walt Disney World Resort 。
Disney Destinations, LLC是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。
#J-18808-Ljbffr