Logo
All Roads

Service Advisor- Norris Ford

All Roads, Dundalk, Maryland, United States, 21222

Save Job

Service Advisor – Automotive Join Our Team as a

Service Advisor ! If you’re customer-focused, detail-oriented, and comfortable with

CDK

and basic mechanical concepts, this is your chance to be the first point of contact for our service team. In this fast-paced role, you’ll deliver exceptional customer experiences, support shop operations, and ensure every client receives top-quality care.

Compensation & Schedule

Salary plus commission ; $70,000–$100,000 OTE

Full-time, dealership-based role

Monday-Friday with alternating Saturdays

Benefits

Medical, dental, vision, disability, and life insurance

401(k) with company contribution

Paid time off + company-paid holidays

Tuition reimbursement programEmployee referral bonus program

Supportive, inclusive work environment

Reasonable accommodations provided for qualified individuals with disabilities

Responsibilities

Deliver outstanding customer service aligned with dealership standards

Schedule service appointments; prepare accurate repair estimates

Advise customers on manufacturer-recommended maintenance and repairs

Accurately document repair and service orders in CDK

Provide timely updates on repair status, estimates, and pickup times

Build relationships that foster loyalty and repeat business

Assist with additional tasks and responsibilities as assigned

Requirements

High school diploma or GED

CDK experience required/preferred (adjust as needed)

Strong customer service, communication, and organizational skills

Basic understanding of automotive/mechanical systems

Ability to multitask and work efficiently in a fast-paced environment

Bilingual (Spanish) a plus

Work Authorization All Roads Company does not provide H-1B sponsorship. No security clearance required.

AAP/EEO Statement All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today! Take your skills to the next level in a role where your expertise and customer service make a real impact.

#J-18808-Ljbffr