Client Relations Specialist Job at Coda Search│Staffing in Bergen County

The Client Relations Specialist acts as a trusted point of contact for clients, helping guide them through case-related questions, coordinating communication with legal teams, and ensuring accurate documentation and follow-through. This position requires empathy, professionalism, and the ability to manage multiple client interactions in a fast-paced environment.

Key Duties

• Act as the primary contact for client communications, responding to questions and providing timely case updates
• Explain legal procedures, next steps, and timelines in a clear and approachable manner
• Partner closely with attorneys and support staff to communicate client needs and ensure efficient case progress
• Collect, organize, and maintain client information within internal systems and databases
• Manage client intake processes, including document collection and eligibility verification
• Conduct regular outreach to clients regarding case milestones, required actions, and deadlines
• Support client experience initiatives, including feedback collection and service improvement efforts
• Address client concerns professionally and escalate issues when appropriate
• Handle sensitive information in compliance with confidentiality and ethical guidelines

Qualifications & Skills

• Bachelor’s degree preferred or equivalent professional experience
• Previous experience in a legal, professional services, or client-facing role strongly preferred
• Excellent verbal and written communication skills with a strong client-service orientation
• Ability to manage sensitive conversations with discretion and professionalism
• Strong organizational skills and ability to prioritize in a high-volume environment
• Proficiency with Microsoft Office and client or case management software
• Comfortable working independently while collaborating with cross-functional legal teams
• Bilingual skills are a plus, but not required