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There are millions of e-commerce businesses around the world, and the industry is growing each year. Yet achieving profitability has never been harder. Costs are rising, it’s more tricky to acquire customers, and they have to run with lean teams. As a result, the vast majority of them guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table. Intelligems is a profit growth platform that helps these entrepreneurs succeed and find all of that extra profit. The platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size. We have excellent traction. We’re working with 2,000+ brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. It’s our strongest asset, and we hold a very high bar. You can learn more about working at Intelligems and our values here. We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M of funding. About the job
The Role
We're looking for Growth Account Executives to join our sales team and help e-commerce brands unlock their profit potential. In this role, you'll own the full sales cycle for our SMB segment—from pipeline generation, to discovery, through close—working with Shopify merchants who are ready to get serious about optimizing their businesses through onsite experimentation and personalizations. This is a closing role where you'll build and manage your own pipeline, run demos, navigate objections, and ultimately help merchants understand how Intelligems can transform their business. If you bring a strong work ethic, thrive in ambiguity, and genuinely care about helping customers and teammates succeed, we'd love to hear from you. As a customer-first, product-oriented company, all success will be driven by the caliber of people on the team. What You'll Do
Own the full sales cycle
from pipeline generation and qualification through close for our SMB segment Run compelling product demos
that connect Intelligems' capabilities to each merchant's specific challenges and goals Manage and grow your pipeline
through a combination of self sourced pipeline, inbound leads, SDR-sourced opportunities, partner introductions, and in person events Navigate complex buying decisions
by understanding merchant priorities, addressing objections, and building urgency Forecast accurately
and maintain disciplined CRM hygiene in HubSpot Collaborate closely
with SDRs, Marketing, Customer Success, and Product to share learnings and improve our go-to-market motion Contribute to team knowledge
by sharing what's working, helping teammates problem-solve, and continuously refining our sales playbook Who You Are
You bring a strong work ethic and genuine care for the people around you—both customers and teammates. You're the type of person who embraces what we call an "aggressive learning style"—you enjoy the process of learning and creating, you're not afraid to fail, and you find energy in getting better every single day. You believe the best results come from lifting others up, sharing what you learn, and winning as a team. You'll thrive here if: You're comfortable with ambiguity and energized by the challenge of building something new You're coachable and hungry for feedback—you actively seek input from teammates and use it to improve You genuinely care about helping others succeed, whether that's a prospect trying to grow their business or a colleague who needs support You default to collaboration—sharing insights, celebrating team wins, and asking for help when you need it You put the team first, understanding that our collective success matters more than individual achievements You bring curiosity and empathy to every conversation, whether with prospects or teammates Requirements
2+ years of experience in a closing sales role Track record of success closing deals in the $1K–$5K MRR range Strong pipeline generation, discovery, demo, and negotiation skills Comfort with building and managing your own pipeline and forecasting accurately Experience with CRM tools (HubSpot preferred) Preferred: Experience selling to e-commerce brands or within the Shopify ecosystem Remote work experience and ability to thrive in a distributed team environment Location
While we are a distributed company with the capacity to work well remotely (and have for many years), for the sales organization, we do believe the best work is done in a hybrid environment. Ideal candidates will be able and willing to work in the New York office 2-3 days a week. While this is not required, it's preferred. Relocation is available in some cases. Health Insurance Vision Insurance 401(k) Matching Paid Time Off (PTO) Paid Holidays Remote Work Professional Development What’s Offered
Competitive salary and equity packages Medical & Dental insurance Flexible vacation and PTO schedule Other benefits that you can learn about here This is a remote position, though occasional travel may be required. United States People Ops Specialist
The Role
As a People Ops Specialist at Intelligems, you’ll be the engine behind a smooth, thoughtful, and scalable employee experience, owning key programs across employee onboarding, recruiting, culture, and retention. Reporting to the VP of People Ops & Support, you’ll help us scale what makes Intelligems special while we grow. This is a high-impact role for someone who’s equal parts operator, communicator, and culture-builder. You’ll run processes with precision, bring warmth and consistency to employee touch-points, and continuously improve our systems so the company can grow quickly without losing its edge. Key Responsibilities
Recruiting: Participate in key recruiting activities such as sourcing & screening candidates, assessing role fit, motivation, communication, and alignment with our values Track pipeline metrics and identify bottlenecks to improve speed and quality of hiring Employee Onboarding: Build & improve the employee onboarding experience, training content, and processes Employee Retention: Lead our social committee and culture programming (remote events, in-person offsites, team gatherings) Develop recognition programs and events that reinforce our values Run employee surveys (engagement, onboarding, pulse checks), synthesize insights, and partner with leaders to drive action Support benefits audits and annual improvements: gather employee feedback, benchmark options, and propose changes (in partnership with leadership) Qualifications
3+ years of experience in People Operations, HR coordination, recruiting coordination, talent ops, or a project/program management role in a fast-paced environment Demonstrated ability to manage multiple projects or work streams simultaneously, with excellent attention to detail and follow-through Strong communication skills (written and verbal) with a high bar for clarity and empathy Comfort working with ambiguity; you can take a rough idea and turn it into a repeatable process Culture & Values
As a customer-first, product-oriented company, our success is driven by the caliber of people on the team. Our core values include: Put customers first. Create impact for customers and put the customers' interests above your own with honesty and transparency. Be helpful. What goes around comes around. You never know where someone else is coming from, and being able to help out is a privilege. Whether it's a request from a customer, a teammate, or a partner, do your best to be prompt and generous in your support. Strive for excellence. Commit to being the best in the world at what you do. Build and develop a diverse, world-class team. Set the highest possible standards on hiring, and devote time and energy to giving and receiving feedback. Have a perspective. Everyone on the team is responsible for making us great. If you disagree with something being done, you are expected to voice this and have a discussion, regardless of your role or who is on the other side of the table (or Zoom). Ecosystem Marketing Manager
The Role
We are seeking a highly motivated Ecosystem Marketing Manager to own and scale our ecosystem-driven marketing efforts. This is a new role within the Marketing organization and will report to the Head of Marketing. In this role, you will be responsible for driving pipeline through events and ecosystem activities — including in-person events, virtual events, and partner-led content and activations. You will own the end-to-end lifecycle of ecosystem marketing, from deciding which events to host or attend, to executing logistics, driving attendance, and converting participation into sales conversations. This role is ideal for someone who enjoys both strategy and execution, is highly organized, and is excited to build a function from the ground up. The compensation package for this role will be a mix of a base salary and OTE based on pipeline generation. Key Responsibilities
Develop and execute Intelligems’ ecosystem marketing strategy across owned events, third-party events, and partner activations Strategize which events Intelligems should host, sponsor, or attend based on audience fit, impact, and ROI Drive pipeline post-event Own all event logistics, including planning, coordination, timelines, and execution for both virtual and in-person events Drive event attendance through email, partnerships, and other distribution channels Manage follow-up workflows to convert event participants into qualified sales conversations and demos Partner closely with Sales to ensure smooth handoff and alignment on post-event outreach Track and report on ecosystem performance, including event participation volume, attendance rate, and ecosystem-sourced demos Continuously test, learn, and iterate on event formats and partner event strategies to improve performance over time Collaborate with internal stakeholders across marketing, sales, and partnerships to ensure successful execution Qualifications
3+ years of experience in a B2B SaaS marketing role Experience with event marketing, event logistics, or business development Familiarity with HubSpot or similar CRM and email marketing tools Strong project management and organizational skills Excellent written and verbal communication skills Comfortable owning projects end-to-end with minimal oversight Data-driven mindset with the ability to evaluate performance and inform strategy Product Manager, Billing & Revenue Operations
Location
United States The Role
We're looking for a Product Manager to own our billing system, payment infrastructure, and revenue operations, which are the financial backbone that powers Intelligems' growth. This is a deeply cross‑functional role at the intersection of engineering, sales, partnerships, finance, and customer experience. You'll be responsible for building and evolving our billing platform to support increasingly complex subscription models, partnership structures, revenue tracking, and financial workflows. You'll also partner closely with our Growth team to enable data‑driven upsell, expansion, and reactivation motions that drive customer lifetime value. This role requires someone who can bridge the gap between technical systems and business operations, and who excels at translating sales and partnership requirements into scalable billing logic, anticipating edge cases before they become problems, and keeping a complex system running smoothly as we scale. What You’ll Do
Own the billing system and payments infrastructure Define the product strategy and roadmap for Intelligems' billing platform, spanning subscription management, payment processing, invoicing, revenue recognition, refunds, and financial reconciliation Lead development of core billing features in partnership with Engineering to ensure accuracy, reliability, and seamless customer experiences Design and deliver scalable billing flows that support diverse pricing models, partnership arrangements (e.g., revenue shares, reseller agreements), and new business lines Improve payment success rates, reduce failed transactions, and optimize billing UX to minimize churn and support issues Enable growth and revenue expansion: partner with the Growth team to build billing capabilities that support effective upsell, cross‑sell, and reactivation campaigns Design subscription upgrade/downgrade flows, trial management, and usage‑based billing features that reduce friction and increase conversion Create self‑service billing experiences that empower customers to manage their subscriptions without support intervention Bridge engineering and sales operations: act as the critical link between Engineering and Sales/Partnerships teams, translating business requirements into clear, complete functional specifications Proactively identify edge cases, missing requirements, and workflow gaps before features are built Develop deep expertise in our billing system's architecture and logic to anticipate how new features will interact with existing functionality Create documentation, SOPs, and training materials that enable Sales and Customer Success teams to effectively manage billing scenarios Ensure financial accuracy and operational excellence: collaborate with Finance to ensure billing data integrity, accurate revenue recognition, and seamless reconciliation Build reporting and dashboards that provide real‑time visibility into billing health, failed payments, revenue metrics, and financial anomalies Implement guardrails, validation logic, and error handling to prevent billing mistakes that could impact customer trust or financial reporting Navigate compliance requirements (PCI, tax regulations, SCA) and translate them into product features and platform safeguards Manage complexity and scale operations: maintain a holistic mental model of the billing system as it grows increasingly complex with new pricing models, partner arrangements, and feature additions Create frameworks and tooling that enable Sales, Partnerships, and Support teams to efficiently handle billing operations at scale Establish clear KPIs (e.g., payment success rate, billing error rate, time‑to‑resolution, expansion revenue) and use them to drive prioritization What You Bring
Required Experience & Skills
3+ years of product management experience, with significant time spent on billing systems, payments, subscription management, or revenue operations in a SaaS environment Experience working closely with sales teams or in sales/partnerships roles: you understand how sales operates, what they need to close deals, and how to translate their requirements into product features Strong technical aptitude: you can understand system architecture, data flows, API integrations, and complex billing logic. You don't need to code, but you can hold detailed technical conversations with engineers and anticipate technical implications of product decisions Track record of bridging gaps between technical and business teams: you've successfully gathered requirements from non-technical stakeholders, identified missing pieces, and delivered features that work correctly the first time Experience with subscription business models: you understand MRR, expansion revenue, churn, cohort analysis, and how billing impacts these metrics Bonus points for deep hands‑on experience with e‑commerce billing platforms (Stripe, Shopify, WooCommerce, or similar): you’ve worked directly with these systems, understand their capabilities and limitations, and know common pitfalls Ideal Background
Experience at a high‑growth SaaS company, especially one serving SMB customers or operating on Shopify Familiarity with revenue operations, finance systems, and reconciliation workflows Background working with partnership or reseller billing models (revenue shares, co‑selling arrangements) Experience enabling growth motions through product (upsells, trials, upgrade paths) Understanding of payment fraud, risk management, and failed payment recovery strategies Key Attributes
Systems thinker — you can hold complex, interconnected systems in your head and anticipate how changes ripple through the platform Detail‑oriented — you catch edge cases, ask clarifying questions, and ensure requirements are complete before engineers start building Proactive problem‑solver — you identify issues before they become crises and think several steps ahead Strong communicator — you can explain technical billing concepts to non-technical stakeholders and translate business needs into technical requirements Customer‑focused — you understand that billing issues directly impact customer trust and retention, and you prioritize accuracy and reliability Pragmatic — you balance perfectionism with speed, knowing when to ship quickly and when to invest in getting it right Success Looks Like
Billing system operates reliably with minimal errors, failed payments, or customer‑impacting incidents Sales and Partnerships teams can confidently commit to complex billing arrangements without worrying about system limitations Engineering receives complete, well‑thought‑out requirements with clear acceptance criteria and identified edge cases Growth team has the billing capabilities needed to run effective expansion and reactivation campaigns Finance has accurate, real‑time visibility into revenue metrics and billing health Support ticket volume related to billing decreases as self‑service capabilities improve Payment success rates improve and involuntary churn from failed payments decreases
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There are millions of e-commerce businesses around the world, and the industry is growing each year. Yet achieving profitability has never been harder. Costs are rising, it’s more tricky to acquire customers, and they have to run with lean teams. As a result, the vast majority of them guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table. Intelligems is a profit growth platform that helps these entrepreneurs succeed and find all of that extra profit. The platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size. We have excellent traction. We’re working with 2,000+ brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. It’s our strongest asset, and we hold a very high bar. You can learn more about working at Intelligems and our values here. We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M of funding. About the job
The Role
We're looking for Growth Account Executives to join our sales team and help e-commerce brands unlock their profit potential. In this role, you'll own the full sales cycle for our SMB segment—from pipeline generation, to discovery, through close—working with Shopify merchants who are ready to get serious about optimizing their businesses through onsite experimentation and personalizations. This is a closing role where you'll build and manage your own pipeline, run demos, navigate objections, and ultimately help merchants understand how Intelligems can transform their business. If you bring a strong work ethic, thrive in ambiguity, and genuinely care about helping customers and teammates succeed, we'd love to hear from you. As a customer-first, product-oriented company, all success will be driven by the caliber of people on the team. What You'll Do
Own the full sales cycle
from pipeline generation and qualification through close for our SMB segment Run compelling product demos
that connect Intelligems' capabilities to each merchant's specific challenges and goals Manage and grow your pipeline
through a combination of self sourced pipeline, inbound leads, SDR-sourced opportunities, partner introductions, and in person events Navigate complex buying decisions
by understanding merchant priorities, addressing objections, and building urgency Forecast accurately
and maintain disciplined CRM hygiene in HubSpot Collaborate closely
with SDRs, Marketing, Customer Success, and Product to share learnings and improve our go-to-market motion Contribute to team knowledge
by sharing what's working, helping teammates problem-solve, and continuously refining our sales playbook Who You Are
You bring a strong work ethic and genuine care for the people around you—both customers and teammates. You're the type of person who embraces what we call an "aggressive learning style"—you enjoy the process of learning and creating, you're not afraid to fail, and you find energy in getting better every single day. You believe the best results come from lifting others up, sharing what you learn, and winning as a team. You'll thrive here if: You're comfortable with ambiguity and energized by the challenge of building something new You're coachable and hungry for feedback—you actively seek input from teammates and use it to improve You genuinely care about helping others succeed, whether that's a prospect trying to grow their business or a colleague who needs support You default to collaboration—sharing insights, celebrating team wins, and asking for help when you need it You put the team first, understanding that our collective success matters more than individual achievements You bring curiosity and empathy to every conversation, whether with prospects or teammates Requirements
2+ years of experience in a closing sales role Track record of success closing deals in the $1K–$5K MRR range Strong pipeline generation, discovery, demo, and negotiation skills Comfort with building and managing your own pipeline and forecasting accurately Experience with CRM tools (HubSpot preferred) Preferred: Experience selling to e-commerce brands or within the Shopify ecosystem Remote work experience and ability to thrive in a distributed team environment Location
While we are a distributed company with the capacity to work well remotely (and have for many years), for the sales organization, we do believe the best work is done in a hybrid environment. Ideal candidates will be able and willing to work in the New York office 2-3 days a week. While this is not required, it's preferred. Relocation is available in some cases. Health Insurance Vision Insurance 401(k) Matching Paid Time Off (PTO) Paid Holidays Remote Work Professional Development What’s Offered
Competitive salary and equity packages Medical & Dental insurance Flexible vacation and PTO schedule Other benefits that you can learn about here This is a remote position, though occasional travel may be required. United States People Ops Specialist
The Role
As a People Ops Specialist at Intelligems, you’ll be the engine behind a smooth, thoughtful, and scalable employee experience, owning key programs across employee onboarding, recruiting, culture, and retention. Reporting to the VP of People Ops & Support, you’ll help us scale what makes Intelligems special while we grow. This is a high-impact role for someone who’s equal parts operator, communicator, and culture-builder. You’ll run processes with precision, bring warmth and consistency to employee touch-points, and continuously improve our systems so the company can grow quickly without losing its edge. Key Responsibilities
Recruiting: Participate in key recruiting activities such as sourcing & screening candidates, assessing role fit, motivation, communication, and alignment with our values Track pipeline metrics and identify bottlenecks to improve speed and quality of hiring Employee Onboarding: Build & improve the employee onboarding experience, training content, and processes Employee Retention: Lead our social committee and culture programming (remote events, in-person offsites, team gatherings) Develop recognition programs and events that reinforce our values Run employee surveys (engagement, onboarding, pulse checks), synthesize insights, and partner with leaders to drive action Support benefits audits and annual improvements: gather employee feedback, benchmark options, and propose changes (in partnership with leadership) Qualifications
3+ years of experience in People Operations, HR coordination, recruiting coordination, talent ops, or a project/program management role in a fast-paced environment Demonstrated ability to manage multiple projects or work streams simultaneously, with excellent attention to detail and follow-through Strong communication skills (written and verbal) with a high bar for clarity and empathy Comfort working with ambiguity; you can take a rough idea and turn it into a repeatable process Culture & Values
As a customer-first, product-oriented company, our success is driven by the caliber of people on the team. Our core values include: Put customers first. Create impact for customers and put the customers' interests above your own with honesty and transparency. Be helpful. What goes around comes around. You never know where someone else is coming from, and being able to help out is a privilege. Whether it's a request from a customer, a teammate, or a partner, do your best to be prompt and generous in your support. Strive for excellence. Commit to being the best in the world at what you do. Build and develop a diverse, world-class team. Set the highest possible standards on hiring, and devote time and energy to giving and receiving feedback. Have a perspective. Everyone on the team is responsible for making us great. If you disagree with something being done, you are expected to voice this and have a discussion, regardless of your role or who is on the other side of the table (or Zoom). Ecosystem Marketing Manager
The Role
We are seeking a highly motivated Ecosystem Marketing Manager to own and scale our ecosystem-driven marketing efforts. This is a new role within the Marketing organization and will report to the Head of Marketing. In this role, you will be responsible for driving pipeline through events and ecosystem activities — including in-person events, virtual events, and partner-led content and activations. You will own the end-to-end lifecycle of ecosystem marketing, from deciding which events to host or attend, to executing logistics, driving attendance, and converting participation into sales conversations. This role is ideal for someone who enjoys both strategy and execution, is highly organized, and is excited to build a function from the ground up. The compensation package for this role will be a mix of a base salary and OTE based on pipeline generation. Key Responsibilities
Develop and execute Intelligems’ ecosystem marketing strategy across owned events, third-party events, and partner activations Strategize which events Intelligems should host, sponsor, or attend based on audience fit, impact, and ROI Drive pipeline post-event Own all event logistics, including planning, coordination, timelines, and execution for both virtual and in-person events Drive event attendance through email, partnerships, and other distribution channels Manage follow-up workflows to convert event participants into qualified sales conversations and demos Partner closely with Sales to ensure smooth handoff and alignment on post-event outreach Track and report on ecosystem performance, including event participation volume, attendance rate, and ecosystem-sourced demos Continuously test, learn, and iterate on event formats and partner event strategies to improve performance over time Collaborate with internal stakeholders across marketing, sales, and partnerships to ensure successful execution Qualifications
3+ years of experience in a B2B SaaS marketing role Experience with event marketing, event logistics, or business development Familiarity with HubSpot or similar CRM and email marketing tools Strong project management and organizational skills Excellent written and verbal communication skills Comfortable owning projects end-to-end with minimal oversight Data-driven mindset with the ability to evaluate performance and inform strategy Product Manager, Billing & Revenue Operations
Location
United States The Role
We're looking for a Product Manager to own our billing system, payment infrastructure, and revenue operations, which are the financial backbone that powers Intelligems' growth. This is a deeply cross‑functional role at the intersection of engineering, sales, partnerships, finance, and customer experience. You'll be responsible for building and evolving our billing platform to support increasingly complex subscription models, partnership structures, revenue tracking, and financial workflows. You'll also partner closely with our Growth team to enable data‑driven upsell, expansion, and reactivation motions that drive customer lifetime value. This role requires someone who can bridge the gap between technical systems and business operations, and who excels at translating sales and partnership requirements into scalable billing logic, anticipating edge cases before they become problems, and keeping a complex system running smoothly as we scale. What You’ll Do
Own the billing system and payments infrastructure Define the product strategy and roadmap for Intelligems' billing platform, spanning subscription management, payment processing, invoicing, revenue recognition, refunds, and financial reconciliation Lead development of core billing features in partnership with Engineering to ensure accuracy, reliability, and seamless customer experiences Design and deliver scalable billing flows that support diverse pricing models, partnership arrangements (e.g., revenue shares, reseller agreements), and new business lines Improve payment success rates, reduce failed transactions, and optimize billing UX to minimize churn and support issues Enable growth and revenue expansion: partner with the Growth team to build billing capabilities that support effective upsell, cross‑sell, and reactivation campaigns Design subscription upgrade/downgrade flows, trial management, and usage‑based billing features that reduce friction and increase conversion Create self‑service billing experiences that empower customers to manage their subscriptions without support intervention Bridge engineering and sales operations: act as the critical link between Engineering and Sales/Partnerships teams, translating business requirements into clear, complete functional specifications Proactively identify edge cases, missing requirements, and workflow gaps before features are built Develop deep expertise in our billing system's architecture and logic to anticipate how new features will interact with existing functionality Create documentation, SOPs, and training materials that enable Sales and Customer Success teams to effectively manage billing scenarios Ensure financial accuracy and operational excellence: collaborate with Finance to ensure billing data integrity, accurate revenue recognition, and seamless reconciliation Build reporting and dashboards that provide real‑time visibility into billing health, failed payments, revenue metrics, and financial anomalies Implement guardrails, validation logic, and error handling to prevent billing mistakes that could impact customer trust or financial reporting Navigate compliance requirements (PCI, tax regulations, SCA) and translate them into product features and platform safeguards Manage complexity and scale operations: maintain a holistic mental model of the billing system as it grows increasingly complex with new pricing models, partner arrangements, and feature additions Create frameworks and tooling that enable Sales, Partnerships, and Support teams to efficiently handle billing operations at scale Establish clear KPIs (e.g., payment success rate, billing error rate, time‑to‑resolution, expansion revenue) and use them to drive prioritization What You Bring
Required Experience & Skills
3+ years of product management experience, with significant time spent on billing systems, payments, subscription management, or revenue operations in a SaaS environment Experience working closely with sales teams or in sales/partnerships roles: you understand how sales operates, what they need to close deals, and how to translate their requirements into product features Strong technical aptitude: you can understand system architecture, data flows, API integrations, and complex billing logic. You don't need to code, but you can hold detailed technical conversations with engineers and anticipate technical implications of product decisions Track record of bridging gaps between technical and business teams: you've successfully gathered requirements from non-technical stakeholders, identified missing pieces, and delivered features that work correctly the first time Experience with subscription business models: you understand MRR, expansion revenue, churn, cohort analysis, and how billing impacts these metrics Bonus points for deep hands‑on experience with e‑commerce billing platforms (Stripe, Shopify, WooCommerce, or similar): you’ve worked directly with these systems, understand their capabilities and limitations, and know common pitfalls Ideal Background
Experience at a high‑growth SaaS company, especially one serving SMB customers or operating on Shopify Familiarity with revenue operations, finance systems, and reconciliation workflows Background working with partnership or reseller billing models (revenue shares, co‑selling arrangements) Experience enabling growth motions through product (upsells, trials, upgrade paths) Understanding of payment fraud, risk management, and failed payment recovery strategies Key Attributes
Systems thinker — you can hold complex, interconnected systems in your head and anticipate how changes ripple through the platform Detail‑oriented — you catch edge cases, ask clarifying questions, and ensure requirements are complete before engineers start building Proactive problem‑solver — you identify issues before they become crises and think several steps ahead Strong communicator — you can explain technical billing concepts to non-technical stakeholders and translate business needs into technical requirements Customer‑focused — you understand that billing issues directly impact customer trust and retention, and you prioritize accuracy and reliability Pragmatic — you balance perfectionism with speed, knowing when to ship quickly and when to invest in getting it right Success Looks Like
Billing system operates reliably with minimal errors, failed payments, or customer‑impacting incidents Sales and Partnerships teams can confidently commit to complex billing arrangements without worrying about system limitations Engineering receives complete, well‑thought‑out requirements with clear acceptance criteria and identified edge cases Growth team has the billing capabilities needed to run effective expansion and reactivation campaigns Finance has accurate, real‑time visibility into revenue metrics and billing health Support ticket volume related to billing decreases as self‑service capabilities improve Payment success rates improve and involuntary churn from failed payments decreases
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