Solomon Page
Digital Producer (Operational/Project Mangament)
Solomon Page, Columbus, Ohio, United States, 43224
Our client is looking to fill the role of Digital Producer. The Digital Messaging Operations Analyst is an analyst-level role within the Digital Commerce Operations team, responsible for day-to-day operational execution, coordination, and organization across Email, Push, and SMS channels. This role focuses on maintaining the operational rhythm of Digital Messaging; including readiness support, calendar updates, Smartsheets management, ticketing workflows, Push & SMS process documentation, and deployment coordination. The Operations Analyst ensures work is properly planned, documented, tracked, and communicated so campaigns move through the system smoothly and predictably. This role executes and maintains the Digital Messaging operating model defined by their manager. Supports operational consistency, readiness, and workflow execution across Email, Push, and SMS.
$35/hour
Responsibilities
Readiness & Operational Coordination
Prepare and distribute readiness agendas for Digital Messaging meetings.
Draft and post readiness recaps, including action items, owners, and follow-ups.
Track readiness issues and ensure updates are communicated clearly.
Maintains readiness milestones within the Digital Messaging Calendar.
Support ongoing readiness coordination.
Calendar & Deployment Support
Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership.
Coordinate deployment readiness by confirming required steps is completed prior to launch.
Support go/no-go readiness checks and monitor deployments for issues.
Flag deployment risks or gaps to Operations leadership as needed.
Smartsheets & Workflow Management
Maintain and update Smartsheets across Email, Push, and SMS.
Ensure work is logged, tracked, and up to date.
Support template usage, views, and data consistency.
Assist with workflow hygiene and follow-up tracking.
Ticketing & Intake Support
Manage ticket intake for Digital Messaging requests.
Ensure tickets are complete, routed correctly, and aligned to intake standards.
Track open requests and follow up on missing information.
Support SLA tracking and operational follow-ups.
Push & SMS Process Documentation
Maintain Push and SMS process documentation, runbooks, and reference materials.
Ensure documentation reflects current workflows and standards.
Support organization and accessibility of Push & SMS operational resources.
Cross-Functional Coordination
Serve as a second point of contact for routine operational questions and workflow coordination.
Support clarification of requirements and timelines with partners.
Help resolve day-to-day workflow issues and reduce operational friction.
Escalate priority conflicts or unresolved issues to manager.
Required Qualifications
Bachelor’s degree or equivalent professional experience.
1-3 years of experience in operations, project coordination, or digital support roles.
Strong organizational and follow-up skills.
Experience working with calendars, trackers, or project management tools.
Comfortable documenting processes and maintaining operational artifacts.
Strong written communication skills.
High attention to detail and reliability.
Ability to work in a fast-paced, deadline-driven environment.
Comfortable following established processes and workflows.
Familiarity with Email, Push, or SMS operations.
Experience using Smartsheets or similar project management tools.
Experience supporting readiness or deployment processes.
Comfort working cross-functionally with multiple teams.
Interest in operations, workflow optimization, process improvement & project coordination.
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
#J-18808-Ljbffr
$35/hour
Responsibilities
Readiness & Operational Coordination
Prepare and distribute readiness agendas for Digital Messaging meetings.
Draft and post readiness recaps, including action items, owners, and follow-ups.
Track readiness issues and ensure updates are communicated clearly.
Maintains readiness milestones within the Digital Messaging Calendar.
Support ongoing readiness coordination.
Calendar & Deployment Support
Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership.
Coordinate deployment readiness by confirming required steps is completed prior to launch.
Support go/no-go readiness checks and monitor deployments for issues.
Flag deployment risks or gaps to Operations leadership as needed.
Smartsheets & Workflow Management
Maintain and update Smartsheets across Email, Push, and SMS.
Ensure work is logged, tracked, and up to date.
Support template usage, views, and data consistency.
Assist with workflow hygiene and follow-up tracking.
Ticketing & Intake Support
Manage ticket intake for Digital Messaging requests.
Ensure tickets are complete, routed correctly, and aligned to intake standards.
Track open requests and follow up on missing information.
Support SLA tracking and operational follow-ups.
Push & SMS Process Documentation
Maintain Push and SMS process documentation, runbooks, and reference materials.
Ensure documentation reflects current workflows and standards.
Support organization and accessibility of Push & SMS operational resources.
Cross-Functional Coordination
Serve as a second point of contact for routine operational questions and workflow coordination.
Support clarification of requirements and timelines with partners.
Help resolve day-to-day workflow issues and reduce operational friction.
Escalate priority conflicts or unresolved issues to manager.
Required Qualifications
Bachelor’s degree or equivalent professional experience.
1-3 years of experience in operations, project coordination, or digital support roles.
Strong organizational and follow-up skills.
Experience working with calendars, trackers, or project management tools.
Comfortable documenting processes and maintaining operational artifacts.
Strong written communication skills.
High attention to detail and reliability.
Ability to work in a fast-paced, deadline-driven environment.
Comfortable following established processes and workflows.
Familiarity with Email, Push, or SMS operations.
Experience using Smartsheets or similar project management tools.
Experience supporting readiness or deployment processes.
Comfort working cross-functionally with multiple teams.
Interest in operations, workflow optimization, process improvement & project coordination.
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
#J-18808-Ljbffr