First Community Credit Union
Assists members and personnel with preventing, detecting, analyzing and resolving fraudulent activity across multiple channels within the credit union.
Specific Responsibilities
Discover and investigate possible fraud based on information from daily reports, observations from credit union staff, and credit union members as well as follow up until issues are resolved.
Handle incoming calls from members and employees regarding issues with suspicious or fraudulent activity.
Assists with gathering and preparing evidence for fraud cases to be presented to the appropriate law enforcement group.
Reviewing the daily returned check report to determine possible fraudulent check cases.
Monitor the daily new account report to detect possible new account fraud.
Communicate with other internal departments to gather and exchange information.
Interact with various internal departments to determine best method of handling negative accounts.
Monitor the status of accounts that have caused the credit union a loss.
Stay up to date on credit union policies and current fraud trends.
Required Knowledge, Skills, and Abilities
Strong Analytical skills.
Excellent time management skills with the ability to prioritize work and adapt to a constantly evolving field.
Ability to maintain a professional and courteous attitude during stressful situations.
Proactive in identifying potential concerns with members’ accounts or vulnerability within credit union policies and procedures.
Detail Oriented; organized.
Excellent communication skills; oral and written.
Ability to interact well with all internal Credit Union organizational levels as well as law enforcement officials and other financial institution representatives.
Proficient PC skills.
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Specific Responsibilities
Discover and investigate possible fraud based on information from daily reports, observations from credit union staff, and credit union members as well as follow up until issues are resolved.
Handle incoming calls from members and employees regarding issues with suspicious or fraudulent activity.
Assists with gathering and preparing evidence for fraud cases to be presented to the appropriate law enforcement group.
Reviewing the daily returned check report to determine possible fraudulent check cases.
Monitor the daily new account report to detect possible new account fraud.
Communicate with other internal departments to gather and exchange information.
Interact with various internal departments to determine best method of handling negative accounts.
Monitor the status of accounts that have caused the credit union a loss.
Stay up to date on credit union policies and current fraud trends.
Required Knowledge, Skills, and Abilities
Strong Analytical skills.
Excellent time management skills with the ability to prioritize work and adapt to a constantly evolving field.
Ability to maintain a professional and courteous attitude during stressful situations.
Proactive in identifying potential concerns with members’ accounts or vulnerability within credit union policies and procedures.
Detail Oriented; organized.
Excellent communication skills; oral and written.
Ability to interact well with all internal Credit Union organizational levels as well as law enforcement officials and other financial institution representatives.
Proficient PC skills.
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