Nesco Resource
Customer Account Representative
Focus Areas:
Military Programs – Customer Experience (CX) Onboarding
Returns & Credits – Customer Experience (CX) Onboarding
Aftermarket Growth – APAC (Airlines)
Position Overview The Customer Account Representative is responsible for providing end-to-end customer order management and support, ensuring timely, accurate processing of purchase orders, quotations, and customer inquiries. This role serves as the primary point of contact for customer buyers and supply chain partners while collaborating closely with internal teams to deliver high-quality service and support aftermarket growth initiatives.
Key Responsibilities
Receive, review, and enter customer purchase orders into the ERP system
Prepare and issue customer quotations and supporting documentation, prioritizing workload to ensure excellent customer service
Serve as the primary point of contact for customer buyers and supply chain personnel, responding to order-related inquiries via email and phone
Coordinate customer site visits and schedule meetings at Meggitt facilities as required
Escalate pricing inquiries to Senior Customer Account Representatives and/or Commercial teams to ensure pricing accuracy
Track, reconcile, and validate internal and external customer scorecards and performance metrics
Develop costing sheets in collaboration with Procurement, Demand Planning, and Manufacturing teams to support accurate quoting
Utilize SAP product recognition to identify runner/repeater parts, sales opportunities, and validate lead times
Initiate inquiry processes for non-standard or unfamiliar (\"stranger/alien\") parts
Prepare quotations for out-of-production products, including pricing, lead times, and applicable terms and conditions
Deliver quotations to customers and coordinate with cross-functional teams to address questions until the order is received or the opportunity is closed
Monitor and manage customer portals to ensure pricing, quantities, lead times, and contract terms align with approved authority levels (Finance, Commercial, Operations)
Qualifications Education & Experience
Required: Bachelor's degree or 1–2 years of relevant industry experience
Preferred: Bachelor's degree with equivalent professional experience
Experience: 2 years in customer service or a related role
Systems & Tools
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
SAP and/or Salesforce.com
Robot Morning / Demand Line
Skills, Knowledge & Abilities
Knowledge of applicable regulations (FAR, DFARS, DEFCONS, etc.)
Strong verbal and written communication skills
Excellent customer service orientation
Highly organized, detail-oriented, and able to manage multiple priorities
Ability to follow detailed instructions and established procedures
Strong analytical skills, including data gathering, reporting, and documentation
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Proficiency with standard office technology and web-based applications
Experience processing orders for foreign entities and ensuring export compliance
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Military Programs – Customer Experience (CX) Onboarding
Returns & Credits – Customer Experience (CX) Onboarding
Aftermarket Growth – APAC (Airlines)
Position Overview The Customer Account Representative is responsible for providing end-to-end customer order management and support, ensuring timely, accurate processing of purchase orders, quotations, and customer inquiries. This role serves as the primary point of contact for customer buyers and supply chain partners while collaborating closely with internal teams to deliver high-quality service and support aftermarket growth initiatives.
Key Responsibilities
Receive, review, and enter customer purchase orders into the ERP system
Prepare and issue customer quotations and supporting documentation, prioritizing workload to ensure excellent customer service
Serve as the primary point of contact for customer buyers and supply chain personnel, responding to order-related inquiries via email and phone
Coordinate customer site visits and schedule meetings at Meggitt facilities as required
Escalate pricing inquiries to Senior Customer Account Representatives and/or Commercial teams to ensure pricing accuracy
Track, reconcile, and validate internal and external customer scorecards and performance metrics
Develop costing sheets in collaboration with Procurement, Demand Planning, and Manufacturing teams to support accurate quoting
Utilize SAP product recognition to identify runner/repeater parts, sales opportunities, and validate lead times
Initiate inquiry processes for non-standard or unfamiliar (\"stranger/alien\") parts
Prepare quotations for out-of-production products, including pricing, lead times, and applicable terms and conditions
Deliver quotations to customers and coordinate with cross-functional teams to address questions until the order is received or the opportunity is closed
Monitor and manage customer portals to ensure pricing, quantities, lead times, and contract terms align with approved authority levels (Finance, Commercial, Operations)
Qualifications Education & Experience
Required: Bachelor's degree or 1–2 years of relevant industry experience
Preferred: Bachelor's degree with equivalent professional experience
Experience: 2 years in customer service or a related role
Systems & Tools
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
SAP and/or Salesforce.com
Robot Morning / Demand Line
Skills, Knowledge & Abilities
Knowledge of applicable regulations (FAR, DFARS, DEFCONS, etc.)
Strong verbal and written communication skills
Excellent customer service orientation
Highly organized, detail-oriented, and able to manage multiple priorities
Ability to follow detailed instructions and established procedures
Strong analytical skills, including data gathering, reporting, and documentation
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Proficiency with standard office technology and web-based applications
Experience processing orders for foreign entities and ensuring export compliance
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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