Nesco Resource
divh2Customer Account Representative/h2pFocus Areas:/pulliMilitary Programs
Customer Experience (CX) Onboarding/liliReturns
Credits
Customer Experience (CX) Onboarding/liliAftermarket Growth
APAC (Airlines)/li/ulh3Position Overview/h3pThe Customer Account Representative is responsible for providing end-to-end customer order management and support, ensuring timely, accurate processing of purchase orders, quotations, and customer inquiries. This role serves as the primary point of contact for customer buyers and supply chain partners while collaborating closely with internal teams to deliver high-quality service and support aftermarket growth initiatives./ph3Key Responsibilities/h3ulliReceive, review, and enter customer purchase orders into the ERP system/liliPrepare and issue customer quotations and supporting documentation, prioritizing workload to ensure excellent customer service/liliServe as the primary point of contact for customer buyers and supply chain personnel, responding to order-related inquiries via email and phone/liliCoordinate customer site visits and schedule meetings at Meggitt facilities as required/liliEscalate pricing inquiries to Senior Customer Account Representatives and/or Commercial teams to ensure pricing accuracy/liliTrack, reconcile, and validate internal and external customer scorecards and performance metrics/liliDevelop costing sheets in collaboration with Procurement, Demand Planning, and Manufacturing teams to support accurate quoting/liliUtilize SAP product recognition to identify runner/repeater parts, sales opportunities, and validate lead times/liliInitiate inquiry processes for non-standard or unfamiliar (stranger/alien) parts/liliPrepare quotations for out-of-production products, including pricing, lead times, and applicable terms and conditions/liliDeliver quotations to customers and coordinate with cross-functional teams to address questions until the order is received or the opportunity is closed/liliMonitor and manage customer portals to ensure pricing, quantities, lead times, and contract terms align with approved authority levels (Finance, Commercial, Operations)/li/ulh3Qualifications/h3pEducation
Experience/pullistrongRequired:/strong Bachelors degree or 12 years of relevant industry experience/lilistrongPreferred:/strong Bachelors degree with equivalent professional experience/lilistrongExperience:/strong 2 years in customer service or a related role/li/ulpSystems
Tools/pulliMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook)/liliSAP and/or Salesforce.com/liliRobot Morning / Demand Line/li/ulh3Skills, Knowledge
Abilities/h3ulliKnowledge of applicable regulations (FAR, DFARS, DEFCONS, etc.)/liliStrong verbal and written communication skills/liliExcellent customer service orientation/liliHighly organized, detail-oriented, and able to manage multiple priorities/liliAbility to follow detailed instructions and established procedures/liliStrong analytical skills, including data gathering, reporting, and documentation/liliAbility to prioritize tasks and meet deadlines in a fast-paced environment/liliProficiency with standard office technology and web-based applications/liliExperience processing orders for foreign entities and ensuring export compliance/li/ulpNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws./p/div
Customer Experience (CX) Onboarding/liliReturns
Credits
Customer Experience (CX) Onboarding/liliAftermarket Growth
APAC (Airlines)/li/ulh3Position Overview/h3pThe Customer Account Representative is responsible for providing end-to-end customer order management and support, ensuring timely, accurate processing of purchase orders, quotations, and customer inquiries. This role serves as the primary point of contact for customer buyers and supply chain partners while collaborating closely with internal teams to deliver high-quality service and support aftermarket growth initiatives./ph3Key Responsibilities/h3ulliReceive, review, and enter customer purchase orders into the ERP system/liliPrepare and issue customer quotations and supporting documentation, prioritizing workload to ensure excellent customer service/liliServe as the primary point of contact for customer buyers and supply chain personnel, responding to order-related inquiries via email and phone/liliCoordinate customer site visits and schedule meetings at Meggitt facilities as required/liliEscalate pricing inquiries to Senior Customer Account Representatives and/or Commercial teams to ensure pricing accuracy/liliTrack, reconcile, and validate internal and external customer scorecards and performance metrics/liliDevelop costing sheets in collaboration with Procurement, Demand Planning, and Manufacturing teams to support accurate quoting/liliUtilize SAP product recognition to identify runner/repeater parts, sales opportunities, and validate lead times/liliInitiate inquiry processes for non-standard or unfamiliar (stranger/alien) parts/liliPrepare quotations for out-of-production products, including pricing, lead times, and applicable terms and conditions/liliDeliver quotations to customers and coordinate with cross-functional teams to address questions until the order is received or the opportunity is closed/liliMonitor and manage customer portals to ensure pricing, quantities, lead times, and contract terms align with approved authority levels (Finance, Commercial, Operations)/li/ulh3Qualifications/h3pEducation
Experience/pullistrongRequired:/strong Bachelors degree or 12 years of relevant industry experience/lilistrongPreferred:/strong Bachelors degree with equivalent professional experience/lilistrongExperience:/strong 2 years in customer service or a related role/li/ulpSystems
Tools/pulliMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook)/liliSAP and/or Salesforce.com/liliRobot Morning / Demand Line/li/ulh3Skills, Knowledge
Abilities/h3ulliKnowledge of applicable regulations (FAR, DFARS, DEFCONS, etc.)/liliStrong verbal and written communication skills/liliExcellent customer service orientation/liliHighly organized, detail-oriented, and able to manage multiple priorities/liliAbility to follow detailed instructions and established procedures/liliStrong analytical skills, including data gathering, reporting, and documentation/liliAbility to prioritize tasks and meet deadlines in a fast-paced environment/liliProficiency with standard office technology and web-based applications/liliExperience processing orders for foreign entities and ensuring export compliance/li/ulpNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws./p/div