USA Jobs
Customer Service Representative
We are looking for a dedicated and personable Customer Service Representative to join our team on a contract basis in Glendale, California. In this role, you will serve as the first point of contact for tenants, ensuring their inquiries are addressed efficiently and with professionalism. This is a fully on-site position, offering an excellent opportunity to build connections and provide outstanding support in a dynamic environment. Responsibilities: Respond to tenant inquiries via phone, providing accurate information and solutions. Direct tenants to the appropriate departments based on their needs and concerns. Maintain up-to-date knowledge of property management systems and processes. Deliver exceptional customer service by addressing issues promptly and professionally. Collaborate with team members to ensure seamless communication and client satisfaction. Utilize technology effectively to manage tenant records and track interactions. Build positive relationships with tenants to foster trust and reliability. Handle sensitive information with discretion and maintain confidentiality. Assist in resolving tenant complaints while adhering to company policies. Ensure all communication aligns with company standards and enhances tenant experience. Requirements: Minimum of 1 year of experience in customer service or related roles. Familiarity with property management operations, including residential and commercial properties. Proficiency in using Yardi software or similar property management systems. Strong verbal and written communication skills. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Friendly and outgoing personality with a commitment to providing excellent service. Tech-savvy with the ability to quickly learn and adapt to new systems. High level of professionalism and attention to detail.
We are looking for a dedicated and personable Customer Service Representative to join our team on a contract basis in Glendale, California. In this role, you will serve as the first point of contact for tenants, ensuring their inquiries are addressed efficiently and with professionalism. This is a fully on-site position, offering an excellent opportunity to build connections and provide outstanding support in a dynamic environment. Responsibilities: Respond to tenant inquiries via phone, providing accurate information and solutions. Direct tenants to the appropriate departments based on their needs and concerns. Maintain up-to-date knowledge of property management systems and processes. Deliver exceptional customer service by addressing issues promptly and professionally. Collaborate with team members to ensure seamless communication and client satisfaction. Utilize technology effectively to manage tenant records and track interactions. Build positive relationships with tenants to foster trust and reliability. Handle sensitive information with discretion and maintain confidentiality. Assist in resolving tenant complaints while adhering to company policies. Ensure all communication aligns with company standards and enhances tenant experience. Requirements: Minimum of 1 year of experience in customer service or related roles. Familiarity with property management operations, including residential and commercial properties. Proficiency in using Yardi software or similar property management systems. Strong verbal and written communication skills. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Friendly and outgoing personality with a commitment to providing excellent service. Tech-savvy with the ability to quickly learn and adapt to new systems. High level of professionalism and attention to detail.