Service Desk Analyst II - Customer-Centric IT Support

A leading energy company in San Antonio, TX, is hiring a Service Desk Analyst to provide tier 2 IT support. The role involves capturing incidents through a ticketing system, utilizing knowledge bases for resolution, and maintaining communication with end-users. Candidates should have a strong customer service background, excellent communication skills, and the ability to manage sensitive information. Preferred qualifications include a Bachelor's degree in IT and ITIL certification. Competitive compensation and on-call responsibilities are included. #J-18808-Ljbffr