Jostens
Rep Services Representative - Regalia (Level 1)
Jostens, Chicago, Illinois, United States, 60290
Job Title
Rep Services Representative - Regalia
Location Treasure Craft DR Building Victor M. Espaillat Mera Park 1st stage (Google Maps)
General Description The primary responsibility of this role is to manage all phone and written communications with field sales representatives regarding account setup (new accounts and product offerings), ongoing account maintenance, and day-to-day tasks, including warranty-related issues. The role also involves providing sales training as necessary.
Responsibilities
Handle all phone and written communications with field sales reps concerning account set-up (new accounts and product offerings) and maintenance as well as day-to-day activities including warranty issues. Also provides sales training as necessary.
Interface with manufacturing plants and other support groups to resolve work-in-process issues and customer inquiries.
Gather and disperse information to sales force, sales management and plants on orders, repairs, and delivery events.
Communicate special handling of orders and accounts to office and plant personnel. Includes monitoring of sales reservation system.
Team participation and responsibilities including cross-functional coverage.
Interact with Product and Marketing Specialists to ensure the best solution for the customer’s needs.
Qualifications Required:
High school diploma or equivalent.
Three years of diversified customer service experience or sales support experience.
Experience with financial reporting and credit reviews.
Fully bilingual English/Spanish
Working knowledge of Microsoft Suite, (with an emphasis on Excel), Oracle, MS Project.
Preferred:
3 years Jostens experience preferred
1-year Order Processing experience preferred
1-year General Office experience preferred
Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is to Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.
Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.
It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.
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Location Treasure Craft DR Building Victor M. Espaillat Mera Park 1st stage (Google Maps)
General Description The primary responsibility of this role is to manage all phone and written communications with field sales representatives regarding account setup (new accounts and product offerings), ongoing account maintenance, and day-to-day tasks, including warranty-related issues. The role also involves providing sales training as necessary.
Responsibilities
Handle all phone and written communications with field sales reps concerning account set-up (new accounts and product offerings) and maintenance as well as day-to-day activities including warranty issues. Also provides sales training as necessary.
Interface with manufacturing plants and other support groups to resolve work-in-process issues and customer inquiries.
Gather and disperse information to sales force, sales management and plants on orders, repairs, and delivery events.
Communicate special handling of orders and accounts to office and plant personnel. Includes monitoring of sales reservation system.
Team participation and responsibilities including cross-functional coverage.
Interact with Product and Marketing Specialists to ensure the best solution for the customer’s needs.
Qualifications Required:
High school diploma or equivalent.
Three years of diversified customer service experience or sales support experience.
Experience with financial reporting and credit reviews.
Fully bilingual English/Spanish
Working knowledge of Microsoft Suite, (with an emphasis on Excel), Oracle, MS Project.
Preferred:
3 years Jostens experience preferred
1-year Order Processing experience preferred
1-year General Office experience preferred
Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is to Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.
Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.
It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.
#J-18808-Ljbffr