ServiceNow - Enterprise / Platform Architect Job at NTT DATA, Inc. in Granite He

Overview Date: Oct 30, 2025 Location: Remote, TX, US Company: NTT DATA Services NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow - Enterprise / Platform Architect to join our team in Remote, Texas (US-TX), United States (US). Job Title: ServiceNow Advisory Consultant (ServiceNow Technical Architect) Location: Remote (with occasional travel as needed) Role Overview NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. Key Responsibilities Advisory & Strategic Consulting Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. Develop platform roadmaps aligned with business goals and technical priorities. Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. Design and implement governance models, KPIs, and process improvement frameworks. Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. Technical Implementation & Platform Expertise Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management Perform health scans, technical debt analysis, and platform scalability assessments. Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). Ensure platform conformance to best practices and licensing strategies. Proposal & SOW Development Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. Estimate effort, define scope, and align deliverables with client expectations and budget constraints. Support pricing strategies and resource planning for advisory and implementation phases. Qualifications 8-11 years of hands-on ServiceNow experience across multiple modules. Proven track record in advisory consulting and technical delivery. Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. Experience in proposal writing, SOW creation, and client presentations. Demonstrated ability to lead client workshops and translate business processes into technical solutions. Mandatory Certifications by Level ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation Excellent communication and stakeholder engagement skills. Preferred – PMP, Prince2 or equivalent Why Join Us Be part of a high-impact team driving digital transformation across industries. Work with top-tier clients and cutting-edge ServiceNow solutions. Collaborate with experts in advisory, architecture, and delivery. LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. We are a Global Top Employer with diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation and management of applications, infrastructure and connectivity. We are a leading provider of digital and AI infrastructure. Visit us at us.nttdata.com We hire locally when possible to NTT DATA offices or client sites. Remote or hybrid work options may be available, subject to client requirements. In-office attendance may be required for meetings or events based on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please contact us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding accessibility or assistance completing the application process, please contact us at our general contact channels. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement and Pay Transparency information, please refer to official policy pages. Job Segment: Pre-Sales, Developer, Proposal Writer, Consulting, Business Process, Sales, Technology, Management #J-18808-Ljbffr