ServiceNow - Enterprise / Platform Architect
NTT DATA, Inc., Granite Heights, Wisconsin, United States
ServiceNow - Enterprise / Platform Architect
Location:
Remote, TX, US
Company:
NTT DATA Services
NTT DATA is seeking a ServiceNow Enterprise / Platform Architect to lead advisory consulting, technical delivery, and pre‑sales efforts across ServiceNow modules.
Key Responsibilities
Advisory & Strategic Consulting
Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
Develop platform roadmaps aligned with business goals and technical priorities.
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
Design and implement governance models, KPIs, and process improvement frameworks.
Facilitate client workshops to gather requirements and drive consensus on solution design.
Translate business processes into ServiceNow capabilities and identify automation opportunities.
Technical Implementation & Platform Expertise
Configure and customize core ServiceNow modules (Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware & Software Asset Management).
Conduct health scans, technical debt analysis, and scalability assessments.
Manage integrations with third‑party tools (Qualys, Tenable, SCCM, JAMF).
Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development
Collaborate with sales and delivery teams to draft compelling proposals and SOWs.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications
8–11 years of hands‑on ServiceNow experience across multiple modules.
Proven track record in advisory consulting and technical delivery.
Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
Experience in proposal writing, SOW creation, and client presentations.
Demonstrated ability to lead client workshops and translate business processes into technical solutions.
ServiceNow certifications (CSA, CAD, CIS for ITSM, ITOM, ITAM, HAM/SAM, DISCOVERY) 2 or more, and ITIL Foundation.
Excellent communication and stakeholder engagement skills.
Preferred – PMP, Prince2 or equivalent.
Why Join Us
High‑impact digital transformation across industries.
Work with top‑tier clients and cutting‑edge ServiceNow solutions.
Collaborate with experts in advisory, architecture, and delivery.
Equal Opportunity Employer
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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Remote, TX, US
Company:
NTT DATA Services
NTT DATA is seeking a ServiceNow Enterprise / Platform Architect to lead advisory consulting, technical delivery, and pre‑sales efforts across ServiceNow modules.
Key Responsibilities
Advisory & Strategic Consulting
Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
Develop platform roadmaps aligned with business goals and technical priorities.
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
Design and implement governance models, KPIs, and process improvement frameworks.
Facilitate client workshops to gather requirements and drive consensus on solution design.
Translate business processes into ServiceNow capabilities and identify automation opportunities.
Technical Implementation & Platform Expertise
Configure and customize core ServiceNow modules (Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware & Software Asset Management).
Conduct health scans, technical debt analysis, and scalability assessments.
Manage integrations with third‑party tools (Qualys, Tenable, SCCM, JAMF).
Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development
Collaborate with sales and delivery teams to draft compelling proposals and SOWs.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications
8–11 years of hands‑on ServiceNow experience across multiple modules.
Proven track record in advisory consulting and technical delivery.
Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
Experience in proposal writing, SOW creation, and client presentations.
Demonstrated ability to lead client workshops and translate business processes into technical solutions.
ServiceNow certifications (CSA, CAD, CIS for ITSM, ITOM, ITAM, HAM/SAM, DISCOVERY) 2 or more, and ITIL Foundation.
Excellent communication and stakeholder engagement skills.
Preferred – PMP, Prince2 or equivalent.
Why Join Us
High‑impact digital transformation across industries.
Work with top‑tier clients and cutting‑edge ServiceNow solutions.
Collaborate with experts in advisory, architecture, and delivery.
Equal Opportunity Employer
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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