MTM
Employer Industry: Healthcare Services
Why consider this job opportunity:
Salary up to $81,800
Health and Life Insurance Plans, Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Casual Dress Environment and Maternity/Paternity Leave
Opportunities for leadership mentoring and tuition reimbursement
What to Expect (Job Responsibilities):
Oversee overarching trends within the IVA and AI functionality to enhance call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Collaborate with cross-functional teams to identify performance gaps and recommend actionable solutions
Conduct root cause analysis on performance issues and monitor member/client satisfaction
What is Required (Qualifications):
High School Diploma or GED
Bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field, or equivalent experience
3+ years of experience in business analysis, performance management, or strategic planning
Experience in managing cross-functional projects and initiatives
Proficiency in data visualization tools and advanced Excel skills
How to Stand Out (Preferred Qualifications):
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Excellent communication and presentation skills with the ability to translate complex data into actionable insights
Ability to manage multiple tasks and projects in a fast-paced environment
Detail-oriented with strong problem-solving and critical thinking abilities
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $81,800
Health and Life Insurance Plans, Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Casual Dress Environment and Maternity/Paternity Leave
Opportunities for leadership mentoring and tuition reimbursement
What to Expect (Job Responsibilities):
Oversee overarching trends within the IVA and AI functionality to enhance call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Collaborate with cross-functional teams to identify performance gaps and recommend actionable solutions
Conduct root cause analysis on performance issues and monitor member/client satisfaction
What is Required (Qualifications):
High School Diploma or GED
Bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field, or equivalent experience
3+ years of experience in business analysis, performance management, or strategic planning
Experience in managing cross-functional projects and initiatives
Proficiency in data visualization tools and advanced Excel skills
How to Stand Out (Preferred Qualifications):
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Excellent communication and presentation skills with the ability to translate complex data into actionable insights
Ability to manage multiple tasks and projects in a fast-paced environment
Detail-oriented with strong problem-solving and critical thinking abilities
#J-18808-Ljbffr