MTM
Why Consider This Job Opportunity
Salary up to $81,800
Comprehensive health and life insurance plans, including dental and vision
401(k) with company match and paid time off
Opportunities for leadership mentoring and professional development
Casual dress environment and tuition reimbursement
Engaging role with a direct impact on community services
What to Expect (Job Responsibilities)
Oversee trends within the IVA and AI functionality to improve call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Develop and maintain dashboards and reports to track performance trends
Collaborate with cross-functional teams to identify performance gaps and recommend solutions
What is Required (Qualifications)
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
Minimum of 3 years of experience in business analysis, performance management, or strategic planning
Experience managing cross-functional projects and initiatives
Proficiency in data visualization tools and advanced Excel skills
How to Stand Out (Preferred Qualifications)
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Excellent communication and presentation skills for executive-level audiences
Ability to prioritize and manage multiple tasks in a fast-paced environment
Detail-oriented with strong problem-solving and critical-thinking abilities
Equal Employment Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr
Salary up to $81,800
Comprehensive health and life insurance plans, including dental and vision
401(k) with company match and paid time off
Opportunities for leadership mentoring and professional development
Casual dress environment and tuition reimbursement
Engaging role with a direct impact on community services
What to Expect (Job Responsibilities)
Oversee trends within the IVA and AI functionality to improve call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Develop and maintain dashboards and reports to track performance trends
Collaborate with cross-functional teams to identify performance gaps and recommend solutions
What is Required (Qualifications)
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
Minimum of 3 years of experience in business analysis, performance management, or strategic planning
Experience managing cross-functional projects and initiatives
Proficiency in data visualization tools and advanced Excel skills
How to Stand Out (Preferred Qualifications)
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Excellent communication and presentation skills for executive-level audiences
Ability to prioritize and manage multiple tasks in a fast-paced environment
Detail-oriented with strong problem-solving and critical-thinking abilities
Equal Employment Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr