Senior User Experience (UX) Researcher Job at UST Inc in San Jose

Senior User Experience (UX) Researcher

Lead I - UX Design

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your careerand the lives of people across the world.

Visit us at UST.com.

You Are:

The Senior User Experience (UX) Researcher will join the Customer Technology Services (ATS) organization, focusing on employee-facing products and tools within the ATS User Experience team.

The opportunity:

• Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization
• Run research studies from start to finish, including developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights
• Assess a project's scope, determine appropriate research and study questions, and identify appropriate methods, clearly communicating reasoning to the approach
• Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations
• Proactively engage with multiple project stakeholders
• Work with cross-functional partners to drive consensus across teams and advocate solutions that balance user needs with business goals

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• 7+ years of hands?on research experience
• Mastery in mixed-methods research
• Ability to analyze insights and articulate recommendations
• Understanding of technology development cycles
• Structured research approach
• Strong organizational and communication skills
• Experience using remote research tools (UserZoom, UserTesting, Miro, etc.)
• Flexible schedule across international time zones
• Advanced degree in psychology, HCI, anthropology, etc. (Preferred but not Required)
• Familiarity with IT services, enterprise technologies or digital workplace platforms
• Experience with Customer AEM, Customer Sign, Customer Workfront, Microsoft Dynamics, Power Apps, ServiceNow, Jira

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location:

Remote

Compensation Range:

$77,000$116,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (prorated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (prorated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (prorated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (prorated for new hires throughout the year).

All U.S. employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST #LI-SA4 #LI-Remote

#J-18808-Ljbffr In Summary: UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries . The Senior User Experience (UX) Researcher will join the Customer Technology Services (ATS) organization, focusing on employee-facing products and tools within the ATS User Experience team . The opportunity: Uncover user experience goals, needs, and deliver actionable research that impacts solutions . En Español: Senior User Experience (UX) Researcher Lead I - UX Design Who We Are: Born digital, UST transforma vidas a través del poder de la tecnología. Caminamos junto a nuestros clientes y socios, incorporando innovación y agilidad en todo lo que hacen. Los ayudamos a crear experiencias transformadoras y soluciones centradas en los humanos para un mundo mejor. La oportunidad: Descubre los objetivos, las necesidades y las prioridades de la experiencia del usuario, y brinde investigaciones accionables que impactan en soluciones, coordine múltiples proyectos hasta su finalización e impulse la adopción de prácticas de experiencia del cliente en la organización Realice estudios de investigación desde el principio hasta el final, incluido desarrollar un plan y materiales de investigación realistas, coordinar lanzamientos de estudio y analizar y sintetizar datos para obtener conocimientos prácticos Evalúe el alcance de un proyecto, determine preguntas apropiadas de investigación y estudio y identifique métodos adecuados, comunicando claramente el razonamiento al enfoque Defender a los empleados articulando hallazgos de investigación e ideas de producto a través de presentaciones claras e perspicaces y trabajar directamente con equipos técnicos de diseño para realizar las recomendaciones Engañarse proactivamente con varias partes interesadas del proyecto Trabajar con socios transversales para impulsar el consenso entre grupos de trabajo y defender soluciones que equilibren las necesidades de desempeño. Lo que necesita: 7+ años de experiencia en investigación Maestría en la investigación de métodos mixtos Capacidad para analizar ideas y articular recomendaciones Comprensión de los ciclos de desarrollo tecnológico Un enfoque de investigación estructurado Habilidades organizativas y de comunicación fuertes Experiencia utilizando herramientas de investigación remotas (UserZoom, UserTesting, Miro, etc.) Horario flexible a través de zonas horarias internacionales Grado avanzado en psicología, HCI, antropología, etc. (Preferido pero no requerido) Familiarización con servicios de TI, tecnologías empresariales o plataformas digitales del lugar de trabajo Conocimiento de clientes AEM, Customer Sign, Customer Workfront, Microsoft Dynamics, Power Apps, ServiceNow, Jira Compensación puede depender de factores incluidos pero no limitados a la ubicación específica de oficina, papel, conjunto de habilidades, educación y nivel de experiencia. UST proporciona una gama razonable de indemnizaciones para empleadores que pueden ser elegibles en varios mercados estadounidenses. Ellos y sus dependientes que residen en los EE.UU. son elegibles para el seguro médico, dental y de visión, así como las siguientes prestaciones pagadas por la Empresa Solo a empleados: seguro básico de vida, seguro de muerte accidental e incapacidad, y beneficios de discapacidad a corto y largo plazo. Los empleados regulares pueden comprar beneficios adicionales voluntarios de incapacidade a corta y larga duración, y participar en una Cuenta de Ahorro de Salud (HSA) así como en una cuenta de Gastos Flexible (FSA) para atención médica, cuidado infantil dependiente y / o gastos de desplazamiento según lo permitido bajo las directrices del IRS. Las ofertas varían en Puerto Rico. Construimos nuestra cultura de humildad, humanidad e integridad. Estos valores nos inspiran a cultivar una cultura centrada en las personas que fomenta la diversidad, prioriza soluciones sostenibles y mantiene a nuestro pueblo y clientes a la vanguardia de todas las decisiones. Humildad: escucharemos, aprenderemos, seremos empáticos y ayudaremos desinteresadamente en nuestras interacciones con todos. Humanidad: A través del negocio mejoraremos la vida de aquellos menos afortunados que nosotros mismos. Integridad: honramos nuestros compromisos y actuamos con responsabilidad en todas nuestras relaciones. Declaración de Oportunidades Iguales para el Empleo UST es un empleador de O oportunidad igualitaria.