Ameritech contracting llc.
Director of Quality & Client Satisfaction - Federal Construction
Ameritech contracting llc., Berlin Corners, Vermont, United States
AmeriTech Contracting LLC is a fast-moving, quality-driven general construction firm delivering work across federal and commercial clients. We win by executing clean, safe, consistent projects—and by taking care of customers at the front line.
Role Summary The
Director
of Quality & Customer Satisfaction
is the owner of field craftsmanship, warranty performance, and the customer experience at the jobsite level. This leader will
manage our Field Supervisors , set and enforce workmanship standards, drive punch-list and closeout excellence, and ensure warranty items are handled quickly, professionally, and permanently.
NOTE – This position requires frequent travel to our jobsites on the fly when needed and also for consistent spot checks
Key Responsibilities Field Supervisor Leadership
Lead, coach, and hold accountable the Field Supervisor team across active projects
Standardize field expectations: daily reports, QC checklists, punch walks, and closeout readiness
Conduct routine site visits and quality audits to ensure consistent execution
Craftsmanship & Quality Standards
Build and enforce AmeriTech’s workmanship standards (by trade, scope, and client requirements)
Identify quality risks early and implement corrective actions before they become rework
Drive a “do it right the first time” culture with subs and internal teams
Warranty Management
Own the warranty process end-to-end: intake, triage, scheduling, execution, documentation, and closeout
Coordinate internal teams and subcontractors to resolve issues fast and professionally
Track warranty trends and eliminate repeat issues through root-cause analysis
Front-Line Customer Service
Set the standard for how we communicate with customers on-site—professional, responsive, solutions-first
Manage escalations and ensure clients feel heard, respected, and taken care of
Improve customer handoffs at turnover and ensure clean, confident closeouts
Systems, Reporting, and Continuous Improvement
Develop QC workflows, inspection checklists, and performance metrics (rework rate, punch aging, warranty cycle time)
Provide weekly reporting to leadership on quality performance, risks, and corrective actions
Train teams and subcontractors on standards, expectations, and best practices
Qualifications
5+ years in construction field leadership, quality control, or superintendent/supervisor management (GC environment preferred)
Strong understanding of workmanship standards across common trades (carpentry, finishes, roofing, MEP coordination, etc.)
Proven ability to lead and develop field leaders and manage subcontractor performance
Experience managing punch lists, closeouts, and warranty programs
High accountability, strong communication, and a calm, professional customer presence
Proficient with field documentation (photos, reports, checklists); comfortable adopting tech/tools
Benefits & Career Growth
401(k) with company matching
Health, Dental, and Vision insurance
Life insurance
Paid time off (PTO)
Retirement plan
Opportunities for professional development and career growth
Equal Opportunity Employer Statement Ameritech Contracting is an Equal Opportunity Employer. We celebrate diversity and committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.
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Role Summary The
Director
of Quality & Customer Satisfaction
is the owner of field craftsmanship, warranty performance, and the customer experience at the jobsite level. This leader will
manage our Field Supervisors , set and enforce workmanship standards, drive punch-list and closeout excellence, and ensure warranty items are handled quickly, professionally, and permanently.
NOTE – This position requires frequent travel to our jobsites on the fly when needed and also for consistent spot checks
Key Responsibilities Field Supervisor Leadership
Lead, coach, and hold accountable the Field Supervisor team across active projects
Standardize field expectations: daily reports, QC checklists, punch walks, and closeout readiness
Conduct routine site visits and quality audits to ensure consistent execution
Craftsmanship & Quality Standards
Build and enforce AmeriTech’s workmanship standards (by trade, scope, and client requirements)
Identify quality risks early and implement corrective actions before they become rework
Drive a “do it right the first time” culture with subs and internal teams
Warranty Management
Own the warranty process end-to-end: intake, triage, scheduling, execution, documentation, and closeout
Coordinate internal teams and subcontractors to resolve issues fast and professionally
Track warranty trends and eliminate repeat issues through root-cause analysis
Front-Line Customer Service
Set the standard for how we communicate with customers on-site—professional, responsive, solutions-first
Manage escalations and ensure clients feel heard, respected, and taken care of
Improve customer handoffs at turnover and ensure clean, confident closeouts
Systems, Reporting, and Continuous Improvement
Develop QC workflows, inspection checklists, and performance metrics (rework rate, punch aging, warranty cycle time)
Provide weekly reporting to leadership on quality performance, risks, and corrective actions
Train teams and subcontractors on standards, expectations, and best practices
Qualifications
5+ years in construction field leadership, quality control, or superintendent/supervisor management (GC environment preferred)
Strong understanding of workmanship standards across common trades (carpentry, finishes, roofing, MEP coordination, etc.)
Proven ability to lead and develop field leaders and manage subcontractor performance
Experience managing punch lists, closeouts, and warranty programs
High accountability, strong communication, and a calm, professional customer presence
Proficient with field documentation (photos, reports, checklists); comfortable adopting tech/tools
Benefits & Career Growth
401(k) with company matching
Health, Dental, and Vision insurance
Life insurance
Paid time off (PTO)
Retirement plan
Opportunities for professional development and career growth
Equal Opportunity Employer Statement Ameritech Contracting is an Equal Opportunity Employer. We celebrate diversity and committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.
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