Breaking Ground
Posted Monday, January 12, 2026 at 5:00 AM
ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Senior Director of Administration Reporting to the Deputy Vice President, the Senior Director of Administrative Operations, Property Management is responsible for department-wide initiatives and providing support for administrative operations. Administrative operations include recertification, lease renewals, subsidy management, strategic rent collection and other areas as needed. The Senior Director of Administrative Operations creates and manages ways to enhance and improve the department’s overall performance in these areas. The Senior Director of Administrative Operations plans and implements department-wide training initiatives for Property Management staff in administrative operations roles. The Senior Director of Administrative Operations provides expertise and support with administrative operational systems and software including Real Page, SharePoint, Chase Check Scanning software, and others as needed The Senior Director of Administrative Operations partners with Data Services, Quality Assurance, and other Breaking Ground departments on special projects and initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Contribute to Property Management staff development and retention by identifying and implementing robust training programs for administrative operations staff (specifically Rent Administrators and Assistant Directors) consisting of both external and in-house training.
Provide general support as needed for Property Management staff in the areas of recertification, lease renewals, subsidy management and rent collection including Real Page and SharePoint support and expertise.
Ensure PM building staff are generating and processing leases and notices in a timely manner and assist when issues arise with any late lease renewal or system issues preventing PM staff from generating any leases or notices
Collaborate with Property management staff to ensure PBV conversions are submitted in a timely manner. As well as prioritizing any PBV rejections are corrected and resubmitted for timely approval
Collaborate with PM staff with the submitting non PBV subsidies to maximize the rent collection such as NYCHA section 8, HPD section 8, and CityFHEPS/FHEPS
Ensure systems for documenting outcomes for recertification, lease renewals, subsidy management and rent collection are implemented efficiently and accurately
Supervise, recruit, train, and evaluate direct reports including Recertification Specialists
Collaborate with Assistant Vice Presidents to manage scheduling for Recertification Specialists Partner with Quality Assurance and Data Services teams to develop the department’s quality improvement efforts for administration operations including defining and tracking performance measures, regular and ongoing review and analysis of data, and the implementation of periodic performance meetings With Building Directors and department leadership, assist with facilitating reoccurring position meetings for Rent Administrators and Assistant Directors
Identify, update, and disseminate Property Management policies and procedures related to administration operations
Provide general support to Vice President and Deputy Vice Presidents
Continue to build on the reputation of Breaking Ground as a leader in the field, through supporting research and development of new programs, defining best practices, advocacy, providing technical assistance to other providers, and participating as experts in workshops and conferences
Attend conferences, seminars, training programs that help fortify personal development and department base of knowledge and best practices
QUALIFICATIONS:
Bachelor's degree or equivalent experience; master's degree preferred
Minimum 5 years of experience in property management, supportive housing, policy or housing development
Minimum 3-5 years of supervisory experience in supervisory at a supportive housing building
Proficiency in Microsoft Office and similar software, including custom databases
Experience creating, developing, and implementing policies and best practices
Familiar with local, state, and federal housing regulations
Familiar with funding sources for housing and social service programs
Familiar with best practices in the areas of property management, homelessness, supportive housing, and related areas
#J-18808-Ljbffr
ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Senior Director of Administration Reporting to the Deputy Vice President, the Senior Director of Administrative Operations, Property Management is responsible for department-wide initiatives and providing support for administrative operations. Administrative operations include recertification, lease renewals, subsidy management, strategic rent collection and other areas as needed. The Senior Director of Administrative Operations creates and manages ways to enhance and improve the department’s overall performance in these areas. The Senior Director of Administrative Operations plans and implements department-wide training initiatives for Property Management staff in administrative operations roles. The Senior Director of Administrative Operations provides expertise and support with administrative operational systems and software including Real Page, SharePoint, Chase Check Scanning software, and others as needed The Senior Director of Administrative Operations partners with Data Services, Quality Assurance, and other Breaking Ground departments on special projects and initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Contribute to Property Management staff development and retention by identifying and implementing robust training programs for administrative operations staff (specifically Rent Administrators and Assistant Directors) consisting of both external and in-house training.
Provide general support as needed for Property Management staff in the areas of recertification, lease renewals, subsidy management and rent collection including Real Page and SharePoint support and expertise.
Ensure PM building staff are generating and processing leases and notices in a timely manner and assist when issues arise with any late lease renewal or system issues preventing PM staff from generating any leases or notices
Collaborate with Property management staff to ensure PBV conversions are submitted in a timely manner. As well as prioritizing any PBV rejections are corrected and resubmitted for timely approval
Collaborate with PM staff with the submitting non PBV subsidies to maximize the rent collection such as NYCHA section 8, HPD section 8, and CityFHEPS/FHEPS
Ensure systems for documenting outcomes for recertification, lease renewals, subsidy management and rent collection are implemented efficiently and accurately
Supervise, recruit, train, and evaluate direct reports including Recertification Specialists
Collaborate with Assistant Vice Presidents to manage scheduling for Recertification Specialists Partner with Quality Assurance and Data Services teams to develop the department’s quality improvement efforts for administration operations including defining and tracking performance measures, regular and ongoing review and analysis of data, and the implementation of periodic performance meetings With Building Directors and department leadership, assist with facilitating reoccurring position meetings for Rent Administrators and Assistant Directors
Identify, update, and disseminate Property Management policies and procedures related to administration operations
Provide general support to Vice President and Deputy Vice Presidents
Continue to build on the reputation of Breaking Ground as a leader in the field, through supporting research and development of new programs, defining best practices, advocacy, providing technical assistance to other providers, and participating as experts in workshops and conferences
Attend conferences, seminars, training programs that help fortify personal development and department base of knowledge and best practices
QUALIFICATIONS:
Bachelor's degree or equivalent experience; master's degree preferred
Minimum 5 years of experience in property management, supportive housing, policy or housing development
Minimum 3-5 years of supervisory experience in supervisory at a supportive housing building
Proficiency in Microsoft Office and similar software, including custom databases
Experience creating, developing, and implementing policies and best practices
Familiar with local, state, and federal housing regulations
Familiar with funding sources for housing and social service programs
Familiar with best practices in the areas of property management, homelessness, supportive housing, and related areas
#J-18808-Ljbffr