Ohio Staffing
Customer Service Representative
We are looking for a dedicated customer service representative to join our member services team in Vandalia, Ohio. In this contract to permanent employment role, you will handle a variety of tasks including data entry, communication with vendors, and managing member enrollments. This position offers a dynamic work environment where attention to detail and strong organizational skills are essential. Responsibilities: Perform accurate data entry into the member portal and verify submission confirmations. Process member enrollments and update eligibility records promptly. Communicate with vendors and respond to inquiries from representatives as needed. Generate and analyze reports to maintain data accuracy and support decision-making. Manage incoming mail distribution and organize scanned and indexed documents. Answer inbound calls and provide exceptional customer service to members. Address email correspondence efficiently and professionally. Utilize Microsoft Excel and Word for documentation and reporting purposes. Ensure all tasks are completed within established timelines and quality standards. Requirements: Proven experience in customer service roles, with a focus on answering inbound calls. Proficiency in data entry and maintaining accuracy in record-keeping. Strong skills in Microsoft Word and Excel for documentation and reporting. Ability to manage email correspondence effectively and professionally. Familiarity with order entry processes and scheduling appointments. Excellent communication skills to interact with members and vendors. Detail-oriented mindset with the ability to multitask in a fast-paced environment. Availability to work Monday through Friday, 8:30 AM to 5:00 PM.
We are looking for a dedicated customer service representative to join our member services team in Vandalia, Ohio. In this contract to permanent employment role, you will handle a variety of tasks including data entry, communication with vendors, and managing member enrollments. This position offers a dynamic work environment where attention to detail and strong organizational skills are essential. Responsibilities: Perform accurate data entry into the member portal and verify submission confirmations. Process member enrollments and update eligibility records promptly. Communicate with vendors and respond to inquiries from representatives as needed. Generate and analyze reports to maintain data accuracy and support decision-making. Manage incoming mail distribution and organize scanned and indexed documents. Answer inbound calls and provide exceptional customer service to members. Address email correspondence efficiently and professionally. Utilize Microsoft Excel and Word for documentation and reporting purposes. Ensure all tasks are completed within established timelines and quality standards. Requirements: Proven experience in customer service roles, with a focus on answering inbound calls. Proficiency in data entry and maintaining accuracy in record-keeping. Strong skills in Microsoft Word and Excel for documentation and reporting. Ability to manage email correspondence effectively and professionally. Familiarity with order entry processes and scheduling appointments. Excellent communication skills to interact with members and vendors. Detail-oriented mindset with the ability to multitask in a fast-paced environment. Availability to work Monday through Friday, 8:30 AM to 5:00 PM.