Ohio Staffing
Customer Service Representative
We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences. Key Responsibilities: Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments. Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance. Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment. Maintain a high level of product and account knowledge through regular training and hands-on management. Communicate commercial terms and product details confidently with customers and sales teams. Proactively manage orders, maintaining consistent communication to exceed customer expectations. Apply business guidelines to effectively resolve customer situations and inquiries. Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements. Collaborate efficiently within a team-oriented environment to support operational objectives. Requirements: Fluent in English, with strong oral and written communication skills. Proven ability to solve complex problems efficiently. Demonstrated experience in building and maintaining customer relationships. Skill in making informed decisions in all aspects of account management. Ability to collaborate effectively with supply chain and other departments. Proficient in analyzing data and using systems to support decision-making. Intermediate proficiency in Microsoft Excel. Minimum of 3 years of customer service or account management experience within a relevant industry.
We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences. Key Responsibilities: Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments. Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance. Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment. Maintain a high level of product and account knowledge through regular training and hands-on management. Communicate commercial terms and product details confidently with customers and sales teams. Proactively manage orders, maintaining consistent communication to exceed customer expectations. Apply business guidelines to effectively resolve customer situations and inquiries. Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements. Collaborate efficiently within a team-oriented environment to support operational objectives. Requirements: Fluent in English, with strong oral and written communication skills. Proven ability to solve complex problems efficiently. Demonstrated experience in building and maintaining customer relationships. Skill in making informed decisions in all aspects of account management. Ability to collaborate effectively with supply chain and other departments. Proficient in analyzing data and using systems to support decision-making. Intermediate proficiency in Microsoft Excel. Minimum of 3 years of customer service or account management experience within a relevant industry.