EDCO Products, Inc.
Customer Support Representative
EDCO Products, Inc., Hopkins, Minnesota, United States, 55305
Join to apply for the
Customer Support Representative
role at
EDCO Products, Inc.
This range is provided by EDCO Products, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $22.50/hr - $25.00/hr
Overview Are you passionate about helping customers and making processes run smoothly? At
EDCO Products , we’re seeking a
Customer Support Representative
who thrives on organization, accuracy, and problem‑solving. Based in Otsego, MN, you’ll be a key member of our Operations team, ensuring every order is right, every shipment is on time, and every customer interaction reflects our commitment to quality and service. If you enjoy collaborating across teams, taking ownership of challenges, and making a tangible impact every day, this is the role for you. This full‑time, non‑exempt position is based in Hopkins and reports to the Customer Support Manager. This is a position with normal working hours of Monday – Friday, 7:00 a.m. to 4:30 p.m.
As part of our hiring process, please complete this Predictive Index Assessment:
https://assessment.predictiveindex.com/bo/9HBY/CustomerSupportRepresentativeEDCO_Jan2026_163922
An individual in this position must be able to successfully perform the essential duties and responsibilities listed described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Responsibilities
Serve as the primary point of contact for customer inquiries, order status, product information, and issue resolution.
Provide clear communication regarding lead times, availability, pricing, and delivery timelines.
Handle escalated customer issues with professionalism, urgency, and ownership.
Ensure all orders meet EDCO’s standards for accuracy, completeness, and on‑time processing.
Verify order details, configurations, and product codes to minimize errors and rework.
Assist in managing returns and credits with efficiency and adherence to company policies.
Work closely with Inside Sales, Scheduling, and Distribution to support seamless order flow and customer satisfaction.
Communicate product shortages or changes proactively to customers and internal partners.
Participate in process improvement initiatives aimed at increasing the Perfect Order Index (POI), OTIF performance, and accuracy.
Maintain accurate customer records, order histories, and account information.
Utilize ERP reporting tools to track open orders, back orders and follow‑ups.
Support continuous improvement in data quality and standard work for Customer Service workflows.
Participate in training programs, quality initiatives, and service excellence workshops.
Qualifications
Strong proficiency in ERP systems preferred
Proficiency in Microsoft Office
Excellent written and verbal communication skills
Attention to detail and accuracy in order and process entry
Strong organizational and time management skills with ability to prioritize and multitask as needed
Able to work independently and in a team environment
High School Diploma or GED required
Critical Behaviors
Customer‑Centric Mindset
Urgency and Responsiveness
Problem Solving Orientation
Integrity and Professionalism
Physical Demands
While performing the duties of this job, the employee is frequently required to sit and use hands to handle objects, tools or controls and sit; talk or hear. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. Close vision and ability to adjust focus are necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About EDCO Products Headquartered in Hopkins, Minnesota, EDCO Products Inc. is one of the largest privately held manufacturers of pre‑finished exterior building materials in the United States. Named the 2018 Manufacturer of the Year by the Minnesota Manufacturing Alliance, EDCO designs and manufactures a full line of siding, roofing, soffit, and rainware products. It has established distributor partnerships across the United States and Canada.
For over 75 years, EDCO continues to set the standard for quality, service and innovation. Every employee contributes to our success. Know you will be challenged and rewarded – and success is shared because we’re in it together. EDCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Learn more about us by visiting Glassdoor, Facebook, Twitter, Instagram, Pinterest, LinkedIn, or
www.edcoproducts.com .
EDCO Products is an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Wholesale Building Materials
Referrals increase your chances of interviewing at EDCO Products, Inc. by 2x.
Get notified about new Customer Support Representative jobs in
Elk River, MN .
#J-18808-Ljbffr
Customer Support Representative
role at
EDCO Products, Inc.
This range is provided by EDCO Products, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $22.50/hr - $25.00/hr
Overview Are you passionate about helping customers and making processes run smoothly? At
EDCO Products , we’re seeking a
Customer Support Representative
who thrives on organization, accuracy, and problem‑solving. Based in Otsego, MN, you’ll be a key member of our Operations team, ensuring every order is right, every shipment is on time, and every customer interaction reflects our commitment to quality and service. If you enjoy collaborating across teams, taking ownership of challenges, and making a tangible impact every day, this is the role for you. This full‑time, non‑exempt position is based in Hopkins and reports to the Customer Support Manager. This is a position with normal working hours of Monday – Friday, 7:00 a.m. to 4:30 p.m.
As part of our hiring process, please complete this Predictive Index Assessment:
https://assessment.predictiveindex.com/bo/9HBY/CustomerSupportRepresentativeEDCO_Jan2026_163922
An individual in this position must be able to successfully perform the essential duties and responsibilities listed described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Responsibilities
Serve as the primary point of contact for customer inquiries, order status, product information, and issue resolution.
Provide clear communication regarding lead times, availability, pricing, and delivery timelines.
Handle escalated customer issues with professionalism, urgency, and ownership.
Ensure all orders meet EDCO’s standards for accuracy, completeness, and on‑time processing.
Verify order details, configurations, and product codes to minimize errors and rework.
Assist in managing returns and credits with efficiency and adherence to company policies.
Work closely with Inside Sales, Scheduling, and Distribution to support seamless order flow and customer satisfaction.
Communicate product shortages or changes proactively to customers and internal partners.
Participate in process improvement initiatives aimed at increasing the Perfect Order Index (POI), OTIF performance, and accuracy.
Maintain accurate customer records, order histories, and account information.
Utilize ERP reporting tools to track open orders, back orders and follow‑ups.
Support continuous improvement in data quality and standard work for Customer Service workflows.
Participate in training programs, quality initiatives, and service excellence workshops.
Qualifications
Strong proficiency in ERP systems preferred
Proficiency in Microsoft Office
Excellent written and verbal communication skills
Attention to detail and accuracy in order and process entry
Strong organizational and time management skills with ability to prioritize and multitask as needed
Able to work independently and in a team environment
High School Diploma or GED required
Critical Behaviors
Customer‑Centric Mindset
Urgency and Responsiveness
Problem Solving Orientation
Integrity and Professionalism
Physical Demands
While performing the duties of this job, the employee is frequently required to sit and use hands to handle objects, tools or controls and sit; talk or hear. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. Close vision and ability to adjust focus are necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About EDCO Products Headquartered in Hopkins, Minnesota, EDCO Products Inc. is one of the largest privately held manufacturers of pre‑finished exterior building materials in the United States. Named the 2018 Manufacturer of the Year by the Minnesota Manufacturing Alliance, EDCO designs and manufactures a full line of siding, roofing, soffit, and rainware products. It has established distributor partnerships across the United States and Canada.
For over 75 years, EDCO continues to set the standard for quality, service and innovation. Every employee contributes to our success. Know you will be challenged and rewarded – and success is shared because we’re in it together. EDCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Learn more about us by visiting Glassdoor, Facebook, Twitter, Instagram, Pinterest, LinkedIn, or
www.edcoproducts.com .
EDCO Products is an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Wholesale Building Materials
Referrals increase your chances of interviewing at EDCO Products, Inc. by 2x.
Get notified about new Customer Support Representative jobs in
Elk River, MN .
#J-18808-Ljbffr