TEKsystems
Location:
Carrollton, TX Schedule:
Monday-Friday, 9:00 AM-6:00 PM (potentially 8:00 AM-5:00 PM) Overview
We are seeking a Customer Experience Specialist to join our team. In this role, you will serve as the primary point of contact for consumers throughout the loan origination process after their initial discussion with a licensed loan officer. You will play a key role in ensuring efficient and effective processes that support both business objectives and exceptional customer service. Responsibilities
Handle inbound and outbound calls with consumers. Manage inbound and outbound text messages (with consumer consent). Provide outstanding customer service for mortgage loan inquiries and requests. Effectively manage a pipeline of up to 75 loans. Perform routine data entry and validation tasks. Respond to calls, emails, and chats from consumers and authorized third parties. Qualifications
Mortgage or financial services call center experience is a plus. General understanding of Federal, State, and Local mortgage regulations is a plus. Strong attention to detail and ability to work independently. Proven ability to deliver accurate information in a fast-paced environment. Excellent critical thinking, problem-solving, and judgment skills. Effective time management skills. Strong written and verbal communication skills. Negotiation skills with the ability to resolve problems effectively. Proficiency with computers and mainstream applications (Microsoft, Google, etc.). Benefits
Collaborative and supportive team environment. Opportunity to grow within the Mortgage Fulfillment Division. Work-life balance with a consistent weekday schedule. Workplace Type:
This is a fully onsite position in Carrollton, TX. Pay and Benefits
Pay range: $20.00–$22.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical illness, accident, and hospital 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available Life insurance (voluntary life & AD&D for the employee and dependents) Short and long‑term disability Health spending account (HSA) Transportation benefits Employee assistance program Time off/leave (PTO, vacation or sick leave) Application Deadline:
This position is anticipated to close on Jan 26, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Carrollton, TX Schedule:
Monday-Friday, 9:00 AM-6:00 PM (potentially 8:00 AM-5:00 PM) Overview
We are seeking a Customer Experience Specialist to join our team. In this role, you will serve as the primary point of contact for consumers throughout the loan origination process after their initial discussion with a licensed loan officer. You will play a key role in ensuring efficient and effective processes that support both business objectives and exceptional customer service. Responsibilities
Handle inbound and outbound calls with consumers. Manage inbound and outbound text messages (with consumer consent). Provide outstanding customer service for mortgage loan inquiries and requests. Effectively manage a pipeline of up to 75 loans. Perform routine data entry and validation tasks. Respond to calls, emails, and chats from consumers and authorized third parties. Qualifications
Mortgage or financial services call center experience is a plus. General understanding of Federal, State, and Local mortgage regulations is a plus. Strong attention to detail and ability to work independently. Proven ability to deliver accurate information in a fast-paced environment. Excellent critical thinking, problem-solving, and judgment skills. Effective time management skills. Strong written and verbal communication skills. Negotiation skills with the ability to resolve problems effectively. Proficiency with computers and mainstream applications (Microsoft, Google, etc.). Benefits
Collaborative and supportive team environment. Opportunity to grow within the Mortgage Fulfillment Division. Work-life balance with a consistent weekday schedule. Workplace Type:
This is a fully onsite position in Carrollton, TX. Pay and Benefits
Pay range: $20.00–$22.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical illness, accident, and hospital 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available Life insurance (voluntary life & AD&D for the employee and dependents) Short and long‑term disability Health spending account (HSA) Transportation benefits Employee assistance program Time off/leave (PTO, vacation or sick leave) Application Deadline:
This position is anticipated to close on Jan 26, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr