NimbleRx
divh2Customer Support Representative/h2pNimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face todays most exciting challenges head-on and grow incredibly quickly./ppWere looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction. As the first point of contact for both patients and pharmacy partners, youll play a key role in shaping how people experience Nimble. Its not just about answering questions its about building trust and making sure every issue is handled with clarity, urgency, and empathy./ppThe right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle. You know how to ask the right questions, communicate clearly, and follow through without dropping the ball. Youre also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy. If you take pride in delivering exceptional service and making things right, we want to hear from you./ppHourly Pay: $20.00/ppSchedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window./ppHybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office./ph3You Will:/h3ulliDeliver high-quality support via chat, email, and phone/liliManage multiple chats at once while maintaining accuracy and care/liliTriage and troubleshoot a wide range of support inquiries averaging 5070 tickets per day/liliCommunicate clearly and empathetically with patients, pharmacy partners, and internal teams/liliUse tools like Gladly, Salesforce, and Slack to investigate and resolve questions/liliDocument cases thoroughly and follow up in a timely manner/liliFlag trends and share insights to help improve processes/li/ulh3What You Bring:/h3ulliBachelors degree or extensive experience in Customer Support/liliBackground in customer service, healthcare, pharmacy, retail, or a similar field/liliStrong problem-solving and multitasking skills, especially in chat-heavy environments/liliExcellent written and verbal communication/liliComfort working in a structured, high-volume environment/liliFamiliarity with Gladly and Salesforce is a plus/li/ulh3Whats In It For You:/h3ulliCompassionate and driven colleagues in a collaborative, high-impact environment/liliAccelerated career growth in a fast-growing company/liliDirect access to executives and a transparent company culture/liliRare opportunity to shape the future of healthcare and improve the lives of millions/liliWe are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do/liliMedical / Dental / Vision / 401K package that fits your needs/liliGenerous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year/lili11 Paid Holidays/liliWork in a beautiful new office overlooking Tempe Town Lake/li/ulpAt Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!/ppDiversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives./p/div