Senior Escalations Representative

divh2Senior Escalations Representative/h2pSpherion Sioux Falls is looking to fill a Senior Escalations Representative role. The Senior Escalations Representative will support internal and external customers with inquiries and complaints regarding financial products and services. Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online. Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards. Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals. Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action. Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly./ppWorking hours: 8:00 AM - 5:00 PM/ppSkills:/pulli4+ years of experience/liliFinancial customer service background./liliPhone experience/liliFocus on customer satisfaction supporting a companys product/li/ulpEducation: High School/ppExperience: 1-4 years/ppQualifications:/pulliMinimum of 3 years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education./liliCustomer Service skills/liliProblem solving skills/liliWritten and communication skills/liliExcellent computer skills in Microsoft Office programs/li/ul/div