Digital Business Analyst
Fidelity Investments, Roanoke, TX, United States
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Digital Business Analyst
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Fidelity Investments . Job Description The Role As a Digital Solutions Senior Business Analyst, you’ll be integral in designing solutions for our customer-facing associates in Fidelity Wealth, including Branch associates and Wealth Management Enablement Teams. You’ll be delivering associate-led, digital service transactions that are easy and intuitive for our branch associates and clients. Additionally, you’ll focus on eliminating non-digital activities throughout the transaction process, supporting a service model that is digitally straight-through. Your work delivering digital service solutions will help scale our Wealth business so that more clients can spend time with Advisory Teams on what matters most. The Expertise and Skills You Bring Bachelor's degree required 3-5 years of business analysis experience delivering customer or associate-focused digital solutions of high value Client-obsessed with a passion to solve challenges through a data-driven approach Experience working in an agile team An affinity for technology and staying up-to-date on industry innovations Strong storytelling skills, conveying the vision and impact of digital solutions through data and visualization The Team The Digital Solutions Chapter helps create world-class digital experiences at scale by humanizing products, services, and experiences through: Deep research & industry awareness Impacting product strategy Driving implementation across all client and associate touchpoints The Chapter is part of the Branch Digital Experience Product Area in Wealth, whose mission is to deliver digitally powered service solutions that save time and facilitate collaboration between associates and clients. We achieve this by deflecting, intercepting, and/or servicing in the branch and designing straight-through processes to support our digital operating model. You will be part of an agile team that scales and grows our business. Certifications Category: Business Analysis Fidelity’s hybrid working model combines onsite and offsite work. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. Seniority level
Mid-Senior level Employment type
Full-time Job function
Research, Analyst, and Information Technology Referrals can increase your chances of interviewing at Fidelity Investments by 2x. Get notified about new Business Analyst jobs in
Roanoke, TX .
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Digital Business Analyst
role at
Fidelity Investments . Job Description The Role As a Digital Solutions Senior Business Analyst, you’ll be integral in designing solutions for our customer-facing associates in Fidelity Wealth, including Branch associates and Wealth Management Enablement Teams. You’ll be delivering associate-led, digital service transactions that are easy and intuitive for our branch associates and clients. Additionally, you’ll focus on eliminating non-digital activities throughout the transaction process, supporting a service model that is digitally straight-through. Your work delivering digital service solutions will help scale our Wealth business so that more clients can spend time with Advisory Teams on what matters most. The Expertise and Skills You Bring Bachelor's degree required 3-5 years of business analysis experience delivering customer or associate-focused digital solutions of high value Client-obsessed with a passion to solve challenges through a data-driven approach Experience working in an agile team An affinity for technology and staying up-to-date on industry innovations Strong storytelling skills, conveying the vision and impact of digital solutions through data and visualization The Team The Digital Solutions Chapter helps create world-class digital experiences at scale by humanizing products, services, and experiences through: Deep research & industry awareness Impacting product strategy Driving implementation across all client and associate touchpoints The Chapter is part of the Branch Digital Experience Product Area in Wealth, whose mission is to deliver digitally powered service solutions that save time and facilitate collaboration between associates and clients. We achieve this by deflecting, intercepting, and/or servicing in the branch and designing straight-through processes to support our digital operating model. You will be part of an agile team that scales and grows our business. Certifications Category: Business Analysis Fidelity’s hybrid working model combines onsite and offsite work. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. Seniority level
Mid-Senior level Employment type
Full-time Job function
Research, Analyst, and Information Technology Referrals can increase your chances of interviewing at Fidelity Investments by 2x. Get notified about new Business Analyst jobs in
Roanoke, TX .
#J-18808-Ljbffr