Customer Service Representative
Russell Tobin, Charlotte, North Carolina, United States, 28245
A leading financial institution is seeking a motivated recent graduate or early-career professional to join its team. This role is ideal for candidates looking to launch a career in financial services within a fast-paced, customer-focused environment.
Work Address:
Charlotte, NC 28202 Required Qualifications
Bachelor's Degree (Business, Finance, Economics, or Communication preferred) +1 year of relevant experience; Prior customer service or financial services experience Strong customer service and communication skills Ability to learn quickly and navigate multiple systems Strong problem-solving skills in a fast-paced environment Reliable high-speed internet for remote work Key Responsibilities
Act as the primary point of contact for customers, handling inquiries via phone, online, or in person Process routine financial transactions and account service requests accurately and timely Open, close, and maintain customer accounts Troubleshoot service issues, resolve discrepancies, and escalate complex cases as needed Educate clients on products, systems, procedures, and self-service tools Manage high-volume inbound and outbound calls and document all interactions for compliance Preferred Qualifications
Interest in long-term growth and permanent placement
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Charlotte, NC 28202 Required Qualifications
Bachelor's Degree (Business, Finance, Economics, or Communication preferred) +1 year of relevant experience; Prior customer service or financial services experience Strong customer service and communication skills Ability to learn quickly and navigate multiple systems Strong problem-solving skills in a fast-paced environment Reliable high-speed internet for remote work Key Responsibilities
Act as the primary point of contact for customers, handling inquiries via phone, online, or in person Process routine financial transactions and account service requests accurately and timely Open, close, and maintain customer accounts Troubleshoot service issues, resolve discrepancies, and escalate complex cases as needed Educate clients on products, systems, procedures, and self-service tools Manage high-volume inbound and outbound calls and document all interactions for compliance Preferred Qualifications
Interest in long-term growth and permanent placement
#J-18808-Ljbffr