GLOVIS America, Inc.
Customer Service Representative
GLOVIS America, Inc., West Point, Georgia, United States, 31833
Benefits
100% Company Paid Employee Life Insurance & Short-Term Disability 14 paid Company Holidays 80 Hours of Vacation 40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter) 401K w/ GENEROUS Match Eligible Tuition Reimbursement Eligible for Auto Allowance of $300 per Month Eligible for Wellness Reimbursement of up to $50.00 Per Month Eligible to Receive Referral Bonuses Team Wear Including Safety Shoes Eligible for Discretionary Bonus Annually Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!
About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers\' needs by utilizing the latest information systems and advanced technologies.
Summary The Customer Service Representative (Yard Survey 2nd Shift)
will coordinate all customer service & supports activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.
Responsibilities Primary
Process and log yard sorts Receive yard sort requests Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members. Log sorts onto computer, including start and end times. Monitor yard sort teams Visually monitor yard sort teams and quality of work and number of participants. Observe proper procedures and team wear of all sort team members. Ask questions to team lead as needed. Respond to sort team members as requested.
Secondary
Inspect truck loading area Inspect the truck load lanes each hour to ensure cleanliness. Report any spills or trash to the driver or carrier office. Log inspection results in logbook. Perform light clean up (pick up small trash) when easily accomplished. Notify Customer Service Manager and Facilities Maintenance of a spill. Survey yard for visitors Find Veles data as requested by operations. Report results via email or spreadsheet.
Tertiary
Monitor and troubleshoot an IT problems Monitor phone and email communications. Use Veles to place vehicles on hold, or release holds as requested. Other duties as assigned.
Education & Experience HS Diploma/G.E.D. Required 1 year of indirect experience Required 2 - 5 years of direct experience Required
Skills Ability to work effectively in group/team settings Required Ability to respond to IT problems and Customer queries Required Interpersonal and communication skills Required Knowledge of MS Office applications to include Excel experience Required
Working and Environmental Conditions This position works in a plant manufacturing/warehouse setting at
West Point, GA
Exposure to loud noises from vehicles and heavy machinery Exposure to indoor and outdoor weather conditions Exposure to chemicals/fumes
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.
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100% Company Paid Employee Life Insurance & Short-Term Disability 14 paid Company Holidays 80 Hours of Vacation 40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter) 401K w/ GENEROUS Match Eligible Tuition Reimbursement Eligible for Auto Allowance of $300 per Month Eligible for Wellness Reimbursement of up to $50.00 Per Month Eligible to Receive Referral Bonuses Team Wear Including Safety Shoes Eligible for Discretionary Bonus Annually Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!
About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers\' needs by utilizing the latest information systems and advanced technologies.
Summary The Customer Service Representative (Yard Survey 2nd Shift)
will coordinate all customer service & supports activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.
Responsibilities Primary
Process and log yard sorts Receive yard sort requests Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members. Log sorts onto computer, including start and end times. Monitor yard sort teams Visually monitor yard sort teams and quality of work and number of participants. Observe proper procedures and team wear of all sort team members. Ask questions to team lead as needed. Respond to sort team members as requested.
Secondary
Inspect truck loading area Inspect the truck load lanes each hour to ensure cleanliness. Report any spills or trash to the driver or carrier office. Log inspection results in logbook. Perform light clean up (pick up small trash) when easily accomplished. Notify Customer Service Manager and Facilities Maintenance of a spill. Survey yard for visitors Find Veles data as requested by operations. Report results via email or spreadsheet.
Tertiary
Monitor and troubleshoot an IT problems Monitor phone and email communications. Use Veles to place vehicles on hold, or release holds as requested. Other duties as assigned.
Education & Experience HS Diploma/G.E.D. Required 1 year of indirect experience Required 2 - 5 years of direct experience Required
Skills Ability to work effectively in group/team settings Required Ability to respond to IT problems and Customer queries Required Interpersonal and communication skills Required Knowledge of MS Office applications to include Excel experience Required
Working and Environmental Conditions This position works in a plant manufacturing/warehouse setting at
West Point, GA
Exposure to loud noises from vehicles and heavy machinery Exposure to indoor and outdoor weather conditions Exposure to chemicals/fumes
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.
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