VetJobs
Customer Service Representative - West Point, GA
VetJobs, West Point, Georgia, United States, 31833
Military Affiliated Job Opportunity
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. High School Diploma Preferred Medical, Dental, and Vision Insurance 100% Company Paid Employee Life Insurance & Short-Term Disability 14 Paid Company Holidays 80 Hours of Vacation 40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter) 401K w/ Generous Match Eligible Tuition Reimbursement Eligible for Auto Allowance of $300 per Month Eligible for Wellness Reimbursement of up to $50.00 Per Month Eligible to Receive Referral Bonuses Team Wear Including Safety Shoes Eligible for Discretionary Bonus Annually Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Customer Service Representative (Yard Survey 2nd Shift)
The Customer Service Representative (Yard Survey 2nd Shift) will coordinate all customer service & supports activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees. Responsibilities
Primary: Process and log yard sorts
Receive yard sort requests Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members. Log sorts onto computer, including start and end times.
Monitor yard sort teams
Visually monitor yard sort teams and quality of work and number of participants. Observe proper procedures and team wear of all sort team members. Ask questions to team lead as needed. Respond to sort team members as requested.
Secondary: Inspect truck loading area
Inspect the truck load lanes each hour to ensure cleanliness. Report any spills or trash to the driver or carrier office. Log inspection results in logbook. Perform light clean up (pick up small trash) when easily accomplished. Notify Customer Service Manager and Facilities Maintenance of a spill.
Survey yard for visitors
Find Veles data as requested by operations. Report results via email or spreadsheet.
Tertiary: Monitor and troubleshoot and IT problems
Monitor phone and email communications. Use Veles to place vehicles on hold, or release holds as requested. Other duties as assigned.
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. High School Diploma Preferred Medical, Dental, and Vision Insurance 100% Company Paid Employee Life Insurance & Short-Term Disability 14 Paid Company Holidays 80 Hours of Vacation 40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter) 401K w/ Generous Match Eligible Tuition Reimbursement Eligible for Auto Allowance of $300 per Month Eligible for Wellness Reimbursement of up to $50.00 Per Month Eligible to Receive Referral Bonuses Team Wear Including Safety Shoes Eligible for Discretionary Bonus Annually Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More About Hyundai GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Customer Service Representative (Yard Survey 2nd Shift)
The Customer Service Representative (Yard Survey 2nd Shift) will coordinate all customer service & supports activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees. Responsibilities
Primary: Process and log yard sorts
Receive yard sort requests Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members. Log sorts onto computer, including start and end times.
Monitor yard sort teams
Visually monitor yard sort teams and quality of work and number of participants. Observe proper procedures and team wear of all sort team members. Ask questions to team lead as needed. Respond to sort team members as requested.
Secondary: Inspect truck loading area
Inspect the truck load lanes each hour to ensure cleanliness. Report any spills or trash to the driver or carrier office. Log inspection results in logbook. Perform light clean up (pick up small trash) when easily accomplished. Notify Customer Service Manager and Facilities Maintenance of a spill.
Survey yard for visitors
Find Veles data as requested by operations. Report results via email or spreadsheet.
Tertiary: Monitor and troubleshoot and IT problems
Monitor phone and email communications. Use Veles to place vehicles on hold, or release holds as requested. Other duties as assigned.