Are you a service‑driven professional who enjoys supporting customers, coordinating solutions, and ensuring a great experience? If you’re looking to grow your career in aviation and join a dynamic, fast‑paced team, we have the perfect opportunity for you! Cargo Repair, an FCAH Aerospace brand located in Louisville, KY, is seeking a dedicated MRO Customer Service Representative to support customer accounts, coordinate order fulfillment and service requests, and ensure seamless experiences for our global customer base.
What Is FCAH Aerospace, Family Of Aviation Companies… FCAH (First Class Air Holdings) Aerospace is a fast‑growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions, focused on delivering high quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service.
What You Will Be Doing The MRO Customer Service Representative is a hands‑on role responsible for executing day‑to‑day customer service activities within an MRO operation. This position serves as the primary point of contact for customers, managing work orders from initial intake and quoting through repair coordination, shipment, and billing support.
Responsibilities
Serve as the primary customer point of contact for assigned accounts and work orders
Respond promptly and professionally to customer inquiries via phone and email
Provide accurate and proactive updates on work order status, turnaround times, and delivery commitments
Support time‑sensitive and AOG‑related customer requests with urgency and attention
Receive, open, and manage work orders from intake through completion and shipment
Coordinate closely with Operations, Supply Chain, and Quality to support timely repair execution
Monitor work order progress and identify potential delays or issues impacting customer commitments
Ensure customer requirements, instructions, and documentation are accurately captured in the system
Promote and upsell additional services and exchanges
Prepare accurate repair and service quotations using historical data, standard pricing, and company policies
Submit quotes to customers in a timely manner and follow up to obtain approvals
Convert approved quotes into active work orders and ensure proper execution
Support accurate billing of completed work orders by ensuring documentation, pricing, and approvals are complete
Assist with resolving billing questions, discrepancies, and customer inquiries
Maintain organized electronic and physical records in compliance with company and regulatory requirements
Work closely with internal teams to align customer expectations with operational execution
Communicate customer priorities, special requirements, and changes to relevant stakeholders
Escalate issues appropriately when customer commitments are at risk
Follow established customer service procedures and workflows
Identify recurring issues, errors, or inefficiencies and provide feedback to leadership
Support implementation of improvements aimed at increasing efficiency, accuracy, and customer satisfaction
Perform additional tasks as assigned to support business needs and changing priorities
You Will Need To Have
Associate’s degree in Business, Aviation Management, or a related field
2+ years of experience in sales, customer service, or account management
Aviation MRO, aftermarket, or regulated industrial experience
Strong organizational and planning skills
Ability to multi‑task
Strong communication skills with ability to work with all personnel across multiple departments
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Ability to learn proprietary software and manage CRM data effectively
Self‑motivated and goal‑oriented, with a passion for providing exceptional customer experiences
Attention to detail and a proactive approach to identifying and solving operational challenges
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What Is FCAH Aerospace, Family Of Aviation Companies… FCAH (First Class Air Holdings) Aerospace is a fast‑growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions, focused on delivering high quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service.
What You Will Be Doing The MRO Customer Service Representative is a hands‑on role responsible for executing day‑to‑day customer service activities within an MRO operation. This position serves as the primary point of contact for customers, managing work orders from initial intake and quoting through repair coordination, shipment, and billing support.
Responsibilities
Serve as the primary customer point of contact for assigned accounts and work orders
Respond promptly and professionally to customer inquiries via phone and email
Provide accurate and proactive updates on work order status, turnaround times, and delivery commitments
Support time‑sensitive and AOG‑related customer requests with urgency and attention
Receive, open, and manage work orders from intake through completion and shipment
Coordinate closely with Operations, Supply Chain, and Quality to support timely repair execution
Monitor work order progress and identify potential delays or issues impacting customer commitments
Ensure customer requirements, instructions, and documentation are accurately captured in the system
Promote and upsell additional services and exchanges
Prepare accurate repair and service quotations using historical data, standard pricing, and company policies
Submit quotes to customers in a timely manner and follow up to obtain approvals
Convert approved quotes into active work orders and ensure proper execution
Support accurate billing of completed work orders by ensuring documentation, pricing, and approvals are complete
Assist with resolving billing questions, discrepancies, and customer inquiries
Maintain organized electronic and physical records in compliance with company and regulatory requirements
Work closely with internal teams to align customer expectations with operational execution
Communicate customer priorities, special requirements, and changes to relevant stakeholders
Escalate issues appropriately when customer commitments are at risk
Follow established customer service procedures and workflows
Identify recurring issues, errors, or inefficiencies and provide feedback to leadership
Support implementation of improvements aimed at increasing efficiency, accuracy, and customer satisfaction
Perform additional tasks as assigned to support business needs and changing priorities
You Will Need To Have
Associate’s degree in Business, Aviation Management, or a related field
2+ years of experience in sales, customer service, or account management
Aviation MRO, aftermarket, or regulated industrial experience
Strong organizational and planning skills
Ability to multi‑task
Strong communication skills with ability to work with all personnel across multiple departments
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Ability to learn proprietary software and manage CRM data effectively
Self‑motivated and goal‑oriented, with a passion for providing exceptional customer experiences
Attention to detail and a proactive approach to identifying and solving operational challenges
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