Technical Writer and Communications Coordinator - Center Township, PA
ARDEX Americas, Center City, Pennsylvania, United States
Job Description
ARDEX Americas
is a global leader in high-performance building solutions. Guided by our company purpose,
passionately innovating responsible solutions , we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities. We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement – our global standard for over 75 years. At ARDEX, we’re more than building materials – we’re building careers, opportunities, and the future.
Technical Writer and Communications Coordinator We are immediately hiring a Technical Writer and Communications Coordinator. In this role your primary responsibility is to develop and maintain accurate product documentation, including product installation instructions for individual products and systems. Additional duties include managing electronic filing, proofreading materials, and collaborating with marketing teams. Reporting to the Technical Communications Manager, this full-time position is based at our corporate offices in Center Township, PA. The schedule is Monday‑Friday, 8:00 a.m. to 5:00 p.m., with some flexibility available following a successful training period.
What You Will Do
Develop a thorough understanding of the technical aspects of company product offerings through on‑the‑job training.
Support development of written reports in response to a high volume of requests from internal and external customers, including:
Creating and maintaining technical documentation on ARDEX products and communicating any changes or updates
Support creation and administration of study materials and technical exams for field staff continuing technical education requirements
Assist with PowerPoint presentations used for technical customer training
Interview colleagues and customers as needed to obtain necessary product and installation information
Thorough documentation of all correspondence and activity related to product requests
Warranty confirmations
Required Experience
Previous experience in technical writing and/or related discipline preferred
Exceedingly detail and process oriented and must be able to write with precision, clarity and accuracy
Must be able to communicate effectively, both verbally and in writing; presentation skills a plus
Must excel in a fast‑paced, dynamic environment and be able to adapt to daily urgencies
Must possess excellent technical writing and proofreading skills; writing samples will be required
Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook, internet usage and CRM
Ability to prioritize, schedule and handle multiple tasks
Excellent telephone and interpersonal communication skills
Excellent listening and problem‑solving skills
Ability to work both independently with minimal supervision and with a team
Fluent in Spanish and/or French a plus
Demonstrates our company values: Fuel Passion, Drive Innovation, Embrace Responsibility, Embody Integrity, Build Belonging
Education
Minimum four (4) year college degree required
Benefits
Generous Paid Time Off (PTO) and 11 Paid Holidays
Paid Parental Leave to support growing families
401(k) with Company Match to help you save for retirement
Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
Company‑paid Disability, Life, and AD&D Insurance and Travel Assistance
Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
Tuition Assistance for associate and bachelor’s degrees
Discounted Gym Memberships to support your fitness goals
Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more
Be part of the team that’s
Building Tomorrow
at www.ardexamericas.com
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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is a global leader in high-performance building solutions. Guided by our company purpose,
passionately innovating responsible solutions , we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities. We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement – our global standard for over 75 years. At ARDEX, we’re more than building materials – we’re building careers, opportunities, and the future.
Technical Writer and Communications Coordinator We are immediately hiring a Technical Writer and Communications Coordinator. In this role your primary responsibility is to develop and maintain accurate product documentation, including product installation instructions for individual products and systems. Additional duties include managing electronic filing, proofreading materials, and collaborating with marketing teams. Reporting to the Technical Communications Manager, this full-time position is based at our corporate offices in Center Township, PA. The schedule is Monday‑Friday, 8:00 a.m. to 5:00 p.m., with some flexibility available following a successful training period.
What You Will Do
Develop a thorough understanding of the technical aspects of company product offerings through on‑the‑job training.
Support development of written reports in response to a high volume of requests from internal and external customers, including:
Creating and maintaining technical documentation on ARDEX products and communicating any changes or updates
Support creation and administration of study materials and technical exams for field staff continuing technical education requirements
Assist with PowerPoint presentations used for technical customer training
Interview colleagues and customers as needed to obtain necessary product and installation information
Thorough documentation of all correspondence and activity related to product requests
Warranty confirmations
Required Experience
Previous experience in technical writing and/or related discipline preferred
Exceedingly detail and process oriented and must be able to write with precision, clarity and accuracy
Must be able to communicate effectively, both verbally and in writing; presentation skills a plus
Must excel in a fast‑paced, dynamic environment and be able to adapt to daily urgencies
Must possess excellent technical writing and proofreading skills; writing samples will be required
Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook, internet usage and CRM
Ability to prioritize, schedule and handle multiple tasks
Excellent telephone and interpersonal communication skills
Excellent listening and problem‑solving skills
Ability to work both independently with minimal supervision and with a team
Fluent in Spanish and/or French a plus
Demonstrates our company values: Fuel Passion, Drive Innovation, Embrace Responsibility, Embody Integrity, Build Belonging
Education
Minimum four (4) year college degree required
Benefits
Generous Paid Time Off (PTO) and 11 Paid Holidays
Paid Parental Leave to support growing families
401(k) with Company Match to help you save for retirement
Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
Company‑paid Disability, Life, and AD&D Insurance and Travel Assistance
Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
Tuition Assistance for associate and bachelor’s degrees
Discounted Gym Memberships to support your fitness goals
Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more
Be part of the team that’s
Building Tomorrow
at www.ardexamericas.com
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr